Funeral Home Dispatcher

As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

 

 Overview & Responsibilities:

• Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner
• Partner with others to ensure smooth implementation of any new company initiatives and/or procedures
• Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met 
• Learn to operate new office technologies as they are developed and implemented
• Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects
• Maintain customer service standards as implemented for appropriate brand/s 
• Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment
• Partner with peers to ensure administrative components are completed accurately & timely 
• Participate in assigned staff meetings 
• Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained 
• Use phone etiquette as outlined by the company 
• Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs

Requirements & Qualifications:

• Must be at least 21 years of age 
• High School Diploma or GED equivalent
• Valid state-issued driver's license in good standing and acceptable driving record 
• Ability to follow instructions, whether it be in person or by phone 
• Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic
• Must be able to use routing and scanning tools for tracking as part of the daily process
• Good verbal and written communication