Manager, Data Quality Operations

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online.

Job Description

We are seeking an experienced Manager of Data Quality Operations to lead our in-store data quality teams supporting AUS and US markets. This role will oversee multiple Team Leads across AM and PM shifts (Snooper and Mobee teams) and will be responsible for elevating team capability, strengthening quality governance, and implementing scalable data quality processes and reporting frameworks. 

This position plays a critical role in ensuring operational excellence, consistent quality standards, and executive-level visibility into performance across global markets. 

RESPONSIBILITIES   

Team Leadership & Development 

• Directly manage & develop Team Leads across Snooper (AM shift – AUS) & Mobee (PM shift – North America) 

• Drive accountability & performance management 

• Ensure alignment & consistency across shifts & regions 

• Lead workforce planning & capacity alignment across time zones  

Data Quality Governance & Process Excellence 

• Design & implement standardized data quality frameworks 

• Establish clear SLA’s, KPI’s & quality benchmarks 

• Drive root cause analysis & corrective action plans 

• Reduce rework & build efficiencies across markets 

Reporting & Performance Visibility 

• Develop & own DQ dashboards reporting out on key metrics  

• Monitor error rates, productivity, SLA adherence & quality trends 

Cross Regional Stakeholder Management 

• Partner with AUS & US stakeholders to align on quality expectations 

• Ensure smooth shift handoffs & operational continuity 

• Manage escalations & drive resolution across regions 

Qualifications

• 8+ years in Operations, Quality Assurance or Data Quality management 

• 3+ years managing team leads  

• Strong analytical & reporting capabilities 

• Demonstrated success in implementing scalable process improvement 

• Excellent communication & stakeholder management skills 

• Experience leading multi shift teams 

• Demonstrable success in thinking strategically, and executing tactically while providing consistent and high levels of operational efficiency  

• Adhere to a high standard of excellence and quality 

• Six Sigma certification is a plus 

• Skilled in use of Microsoft suite: Excel, Word, PowerPoint 

• Experience using AI to improve & optimize processes 

Additional Information

Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.