REMOTE Customer Service Representative (Must Live Within 1 Hour Of Rochester NY)

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to join their growing team. The role involves reconnecting with customers to guide them through renewal options and support their service needs.

Responsibilities:

• Reach out to customers with expired service agreements, warranties, or software assurance
• Clearly explain service entitlements, pricing, and renewal options
• Prepare accurate quotes and guide customers through renewal decisions
• Manage a pipeline of renewal opportunities and meet revenue goals
• Keep CRM and service systems updated with customer interactions
• Maintain organized communication and track renewal data using Excel
• Continue learning product and service offerings to support customer conversations

Requirements:

• Must live within 1 hour of Rochester, NY for training & quarterly onsite meetings
• Strong phone presence and excellent communication skills
• Customer service experience with confidence in explaining and negotiating service options
• Ability to quickly learn product knowledge (document scanners, software, support services)
• High proficiency in Microsoft Office—especially Excel
• Experience with CRM systems; Salesforce is a plus
• Organized, detail-oriented, and able to manage multiple priorities
• Self-motivated, results-driven, and comfortable working independently