Customer Service Representative I - First Notice of Loss

Utica National Insurance Group is a nationally recognized property & casualty insurance carrier with a commitment to making people feel secure and respected. They are seeking a Customer Service Representative I to provide high-quality service, handle customer inquiries, and manage First Notice of Loss calls for various claims.

Responsibilities:

• Handle incoming calls with world-class service and aim for one-call resolution
• Maintain accurate policy / claim documentation and update customer records
• Route calls appropriately to ensure timely resolution
• Communicate professionally with stakeholders for information gathering
• Foster positive customer relations across departments
• Meet productivity and quality standards
• Manage third-party inquiries using internal systems
• Perform other duties and adhere to company policies
• Handle claims status and first notice of loss

Requirements:

• Education: Associate's degree preferred; insurance training or basic insurance courses desirable
• Experience: Less than 2 years in an agency or insurance company preferred
• Skills: Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability