Senior Hardware Field Support Engineer - 16082

Synopsys Inc is a leader in chip design and verification, driving innovations in technology. They are seeking a Senior Hardware Field Support Engineer to plan and execute the installation, configuration, and maintenance of hardware at customer sites while enhancing customer satisfaction through support and issue resolution.

Responsibilities:

• Plan and execute installation, configuration, and maintenance of Synopsys Emulation and Prototyping hardware at customer sites worldwide
• Perform system-level hardware integration, including chassis preparation, mounting mechanical components, board installation, and cable wiring
• Travel frequently to customer sites to support new deployments, maintenance activities, upgrades, and issue resolution
• Diagnose hardware issues in the field and collaborate with engineering and manufacturing teams to analyze failures and define corrective actions
• Partner with manufacturing teams to review and improve production processes, ensuring high quality and reliability of Synopsys hardware
• Maintain accurate records of hardware activities, configurations, issues, and resolutions; provide regular status reports to management
• Support preventative maintenance and field upgrades to ensure long-term system stability and customer satisfaction

Requirements:

• Minimum of 5+ years of experience in hardware support, systems engineering, manufacturing, or field service roles
• Hands-on expertise with complex electronic hardware systems and mechanical assemblies
• Strong working knowledge of Linux environments, including command-line and scripting (bash, tcsh)
• Ability to work independently at customer sites and in remote locations with minimal supervision
• Willingness and ability to travel extensively, including frequent domestic and international trips (often on short notice)
• Knowledge using JavaScript and NodeJS, a plus