Synopsys Inc is a leader in chip design and verification, driving innovations in technology. They are seeking a Senior Hardware Field Support Engineer to plan and execute the installation, configuration, and maintenance of hardware at customer sites while enhancing customer satisfaction through support and issue resolution.
Responsibilities:
- Plan and execute installation, configuration, and maintenance of Synopsys Emulation and Prototyping hardware at customer sites worldwide
- Perform system-level hardware integration, including chassis preparation, mounting mechanical components, board installation, and cable wiring
- Travel frequently to customer sites to support new deployments, maintenance activities, upgrades, and issue resolution
- Diagnose hardware issues in the field and collaborate with engineering and manufacturing teams to analyze failures and define corrective actions
- Partner with manufacturing teams to review and improve production processes, ensuring high quality and reliability of Synopsys hardware
- Maintain accurate records of hardware activities, configurations, issues, and resolutions; provide regular status reports to management
- Support preventative maintenance and field upgrades to ensure long-term system stability and customer satisfaction
Requirements:
- Minimum of 5+ years of experience in hardware support, systems engineering, manufacturing, or field service roles
- Hands-on expertise with complex electronic hardware systems and mechanical assemblies
- Strong working knowledge of Linux environments, including command-line and scripting (bash, tcsh)
- Ability to work independently at customer sites and in remote locations with minimal supervision
- Willingness and ability to travel extensively, including frequent domestic and international trips (often on short notice)
- Knowledge using JavaScript and NodeJS, a plus