Support Engineer - AI Object Storage Expert (S3, Ceph)

DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers. As a Sr Designated Support Engineer, you will be responsible for delivering premier service and support to DDN’s largest and most critical customers, employing deep technical knowledge and customer intimacy to exceed expectations.

Responsibilities:

• Provide premier service and support to DDN’s largest and most critical customers
• Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations
• Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities
• Create test plans and procedures for customer upgrades and maintenance
• Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation)
• Work with DDN Education on training engagements and opportunities for improvement
• Help develop and maintain internal support tools (SW)
• Occasional travel and on-site work
• Participate in on-call rotations with short response times

Requirements:

• Must have 7+ years' experience in a similar technical role supporting production environments
• Experience supporting solutions post-sale
• Proven in-depth technical knowledge and problem analysis skills
• Excellent customer interfacing skills
• Solutions orientated with an aptitude from analytical thinking and problem solving
• Proven skills and a solid team player
• Good verbal and written communication skills (English, second language beneficial)
• Must be comfortable leading technical conversations with customers to drive problem resolution
• 7+ years of experience working with S3-compliant object storage or similar technologies
• A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding)
• Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking
• Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE)
• Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc)
• Experience with Lustre or other parallel file system at scale
• Experience managing multi-tenant storage environments
• Experience with Prometheus, Grafana, and Log Aggregation
• Experience with Kubernetes or other container orchestration technologies
• Experience with Docker Compose
• Experience with Spark
• Experience working with AI pipelines and technologies
• Experience developing administrative scripts in Python, Perl, Bash, or similar language
• Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS)
• Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
• Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)