Senior Technical Product Manager

Invoca is the leading AI-powered conversation intelligence platform that enables marketing, sales, customer experience, and contact center teams to understand and act on the information within every customer interaction. The Senior Technical Product Manager will lead the vision and strategy for Invoca’s attribution engine and SMS engagement capabilities, driving multi-channel, revenue-oriented interactions.

Responsibilities:

• Execute the roadmap for attribution features, prioritizing self-serve configuration and intuitive setup
• Lead the expansion into two-way SMS messaging for revenue-driving use cases
• Manage requirements for JavaScript, tags/pixels, consent management, and attribution, including browser privacy changes and server-side tracking
• Oversee business and phone number registration with carriers, including 10DLC and toll-free messaging policies
• Partner with AI teams to develop agentic experiences that make platform configuration more intuitive
• Own discovery, design, execution, and iteration based on performance metrics and customer feedback
• Participate in customer on-sites, industry conferences, internal concept sprints, and 'hackstarts' to drive product discovery and innovation
• Communicate technical concepts to engineering and business teams while acting as the product owner for an agile scrum team

Requirements:

• 5–7 years in technical product management within B2B SaaS or enterprise MarTech/AI
• Expert knowledge of JavaScript, consent management, and multi-touch visitor journeys
• Experience SMS-enabling businesses, including knowledge of 10DLC/Toll-Free carrier rules
• Familiarity with agentic AI, LLMs, or modern orchestration frameworks
• A track record of solving complex technical problems with urgency and accountability
• Strong analytical skills and the ability to succeed in ambiguous environments