Forward Deployed Engineer / Enterprise Solutions Engineer

Cyvl is a Boston-based tech startup revolutionizing how governments map and manage transportation infrastructure. As the first Forward Deployed Engineer, you will be the critical link between Cyvl’s technology and New York City’s infrastructure agencies, managing the NYC DOT contract and driving expansion opportunities.

Responsibilities:

• Own the NYC Account. Serve as the primary point of contact for NYC DOT and new agency relationships (DEP, DOF, and beyond). Run onboarding, training, and ongoing enablement. Build relationships with field operations leads, technical teams, project managers, and commissioners across agencies. Manage multi-stakeholder environments where each group has different tooling, workflows, and readiness levels
• Build and Deploy Solutions. Configure Cyvl’s platform against real agency data and workflows. Prototype custom outputs, integrations, and analyses using Claude Code and Cyvl’s API. Map Cyvl capabilities to agency-specific technical workflows, whether that’s integration into DOT’s markings management system, work order and asset tracking outputs for DEP field operations, or cross-section and CAD-export workflows for DEP engineering teams. Translate vague agency asks into structured specs and working deliverables
• Drive Expansion Revenue. Identify and develop expansion opportunities across new NYC agencies and new use cases within existing relationships. Run discovery conversations that surface budget cycles, RFPs, and unmet operational needs. Engage agency IT departments, not just operational users, to unlock programmatic integrations.Support RFP responses and contract renewals with technical depth and implementation credibility
• Build Durable Adoption. Government agencies run on institutional knowledge, entrenched systems, and years of established habits. Your job is not just to get Cyvl adopted, it’s to make Cyvl indispensable. That means managing change, training users at every level, and systematizing workflows so adoption does not depend on any single person’s memory or enthusiasm
• Build the FDE Playbook. Document what works: onboarding sequences, integration patterns, expansion triggers, ROI frameworks. Develop this role into a repeatable model that scales to other enterprise accounts and cities. Grow into a leadership role as Cyvl expands the FDE function nationally