Project Manager (Marketing)

NRTC is a dynamic cooperative providing technology solutions to rural utilities. The Project Manager will coordinate client projects, ensuring timely delivery and exceeding expectations while collaborating with creative teams and Account Managers.

Responsibilities:

• Orchestrate projects from Account Manager handoff to delivery of final files, coordinating with designers, copywriters, videographers, digital specialists, and other staff
• Manage project scoping, timeline creation, and task assignments in collaboration with Account Managers and department leads
• Build and maintain detailed project timelines that align with client deadlines and Pivot’s established workback schedules
• Track and manage project hours, ensuring efficient resource allocation and profitability monitoring
• Predict and plan for future capacity needs, surfacing risks or roadblocks early
• Contribute to day-to-day resource planning and capacity management, aligning project assignments with availability, skill sets, and deadlines to ensure balanced workloads and timely delivery
• Monitor deliverables against timelines, hour estimates, and scopes, proactively communicating changes to key stakeholders
• Oversee quality control processes, making sure work meets internal standards before delivery to clients
• Coordinate with outside vendors when appropriate to ensure quality and timely delivery
• Coordinate communication between internal teams to ensure seamless project flow
• Collaborate with Account Managers to ensure client satisfaction while protecting internal processes and scope boundaries
• Ensure quality control throughout the creative process, maintaining Pivot’s standards for excellence
• Keep project documentation organized and up to date, including templates, estimates, briefs, and deliverables
• Drive accountability through clear deadlines, ownership assignments, and consistent, proactive project follow-through
• Identify and address project issues early, problem-solving with tact, and prioritizing team wellbeing
• Support the implementation and optimization of project management tools and workflows
• Facilitate internal project kickoff meetings, status check-ins, and post-project evaluations
• Track project metrics and regularly report on project health, resource utilization, and profitability to leadership and client teams
• Identify and recommend improvements to Pivot’s processes that enhance workflow efficiency while preserving or elevating the quality of work delivered to clients
• Other duties as assigned

Requirements:

• Proven project management skills with the ability to manage complex, multi-phase projects across teams and deadlines
• Exceptional communication and interpersonal abilities—you navigate between creative teams and Account Managers with clarity and positivity
• Collaborative mindset with a genuine interest in team success and a belief that great work comes from coordinated, cross-functional effort
• Solid understanding of agency workflows and the creative process, including how strategy, design, copy, video, and digital teams work together
• Proficiency with project management software (Forecast experience highly preferred)
• Familiarity with creative review and revision cycles, including managing internal approvals and version control working with rural markets or nonprofit clients is a plus
• Bachelor's degree in project management, Business, Marketing, Communications, or equivalent experience
• 3-5 years of project management experience in an agency, marketing, or creative environment
• Forecast experience highly preferred
• Working with rural markets or nonprofit clients is a plus