IT Program Manager II (Contract)

CSAA Insurance Group, a AAA insurer, is seeking an IT Program Manager II to oversee and coordinate small to medium-complex projects. This role involves managing project timelines, budgets, and resources to ensure successful delivery while aligning program objectives with the organization's strategic goals.

Responsibilities:

• Oversee and coordinate small to medium-complex projects, managing project timelines, budgets, and resources to ensure successful delivery
• Ensure that projects within the program are aligned and integrated, managing interdependencies and ensuring that project outcomes contribute to the overall program goals
• Ensure that program objectives are aligned with the organization's strategic goals and objectives
• Develop strategies to achieve these objectives and adjust plans as necessary
• Optimize the allocation and utilization of resources across multiple projects, ensuring that resources are used efficiently and effectively
• Develop and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met
• Facilitate stakeholder engagement and communication throughout the program lifecycle
• Establish and monitor key performance indicators (KPIs) to measure program success
• Use these metrics to drive performance improvements and ensure program objectives are met
• Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications
• Conduct regular quality reviews and audits
• Gather and share lessons learned and best practices across projects to promote continuous improvement and knowledge sharing within the organization
• Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success
• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities
• Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes
• Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed
• Manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization
• Partner closely with enterprise-wide portfolio management office to ensure overall alignment
• Partner closely with change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness

Requirements:

• Bachelor's degree in related area or an equivalent combination of education and experience
• PMP/PMI certification or equivalent experience as a program manager for 8+ years
• 8+ years project management principles and methodologies obtained by assigning/coordinating mid-scale projects
• 7+ years Program/Project delivery experience
• Understanding of project management principles and methodologies (e.g., Agile, Waterfall)
• Experience with project management software and tools (Smartsheet, Project, Asana, Monday, etc.)
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to work effectively in a team environment
• Strong attention to detail and accuracy
• Experience with risk management and mitigation strategies
• Strong problem-solving and decision-making abilities
• Leadership and mentoring skills
• Ability to influence and negotiate with stakeholders
• Ability to adapt to changing project requirements and priorities
• Work Authorization: Green Card, US Citizen
• 10 Years of experience
• Travel required: 25% or less