Lead Product Manager (Engagement)

Point is a company focused on making homeownership more valuable and accessible. As the Lead Product Manager for Engagement, you will own the strategy and execution to enhance homeowner engagement and increase funded conversion by collaborating cross-functionally to deliver a seamless customer journey.

Responsibilities:

• Define and execute the product roadmap for the post-submission funnel, focused on reducing abandonment, cancellations, and preventable rejections
• Identify and prioritize conversion gaps across the homeowner journey using cohort-based funnel analysis, rejection/cancellation segmentation, and qualitative customer feedback
• Design and ship data-informed interventions — such as self-service tools, proactive outreach strategies, and improved product education — to address key drop-off points
• Reduce time-to-fund by identifying and eliminating bottlenecks in stages the Engage team controls
• Partner with Marketing on homeowner communications — own the strategy for in-funnel messaging (email, SMS, in-app) that improves product understanding, addresses cost/value concerns, and keeps homeowners engaged
• Champion homeowner experience quality — ensure speed and efficiency gains don't come at the expense of experience. Use call analysis, NPS, and verbatim feedback to keep the bar high
• Partner cross-functionally with Engineering, Design, Operations, Underwriting, Marketing, and Data Science to ship improvements and build shared understanding of funnel health
• Instrument and measure rigorously — define success metrics, run experiments, and build dashboards that make conversion performance visible to the org

Requirements:

• 7+ years of product management and or related experience, with at least 2 years in fintech, mortgage/lending, or a funnel-intensive consumer product
• Proven track record of improving conversion in complex, multi-stage funnels with a mix of user-initiated and system-initiated outcomes
• Experience shaping customer-facing communications — you've partnered with marketing or growth teams on messaging strategies, lifecycle campaigns, or product education content that moved conversion metrics
• Strong analytical skills: comfortable with cohort analysis, A/B testing, and SQL. You form hypotheses and test them
• Deep empathy for customers — you read verbatims, listen to calls, and let qualitative signal sharpen your quantitative intuition
• Experience with operational products where you've worked alongside ops teams, account managers, or agents and understand the interplay between tooling and human workflows
• Ability to ship quickly and iterate in a growth-stage environment. Comfortable with ambiguity and making high-quality decisions with imperfect data
• Excellent communication — you write clearly, present persuasively, and build alignment across engineering, design, marketing, ops, and leadership