Technical Customer Success Manager

Appian is a company that provides process automation technology, known for its reliability and scale in automating complex processes. They are seeking a Technical Customer Success Manager to serve as a strategic advisor, helping organizations transform their work through Appian’s software platform. The role involves understanding customer goals, ensuring successful adoption of solutions, and driving measurable outcomes.

Responsibilities:

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value
• Communicate confidently across technical teams, business stakeholders, and C-level executives
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices