Digital Product Content Specialist

Who we are:

We are Pioneering Industrial Sustainability. Castolin Eutectic is a global provider of surface protection applications and solutions. Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.

We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust. Our employees are part of a global family who work together to provide the best solutions for our customers.

Opportunity!

Are you tech savvy? Have an interest in structured data and digital content? Do you quickly adapt to new software and systems? If yes, check out our newly-created role! We have an entry-level opportunity for a Digital Product Content Specialist.

Position Overview:                                   

The Digital Product Content Specialist provides essential support for the Sales and Marketing team and is responsible for maintaining accurate, high-quality product information across all digital channels including marketplaces, distributor portals, partner systems, and internal platforms. The role encompasses management of PIM workflows, content accuracy, administration of security and permissions, performance tracking, and recommending enhancements.

This position requires a technologically proficient and detail-oriented individual with a strong interest in structured data, digital content, and analytical problem-solving.  

What You’ll Do:

Product Information Management (PIM) 

• Set up and monitor product data workflows for review, approval, and publishing processes.

• Manage inputs, outputs, exports, templates, and user access within the PIM. 

• Conduct regular data audits to ensure accuracy and consistency. 

• Address missing data, validation errors, and formatting discrepancies.   

 

Marketplace & Retail Portal Accuracy 

• Ensure that product listings are consistently accurate across all retail platforms.  

• Verifying all content is complete, including titles, bullet points, specifications, images, pricing, documents, and compliance-related fields.  

• Monitor and resolve suppressed or errored listings.

• Monitor pricing, availability, and partner required formats. 

• Review and manage comments and product reviews on websites.

 

Content Quality & Compliance 

• Ensure product content meets marketplace, retailer, and distributor compliance standards. 

• Ensure that all product data remains consistent and adheres to applicable regulations, industry standards, and internal governance policies.

 

Performance Monitoring & Reporting 

• Track product content health, listing errors, performance trends, suppression events, and any other performance metrics. 

• Prepare routine reports for Sales & Marketing.

 

Content Analysis & Optimization 

• Recommend actionable improvements to product attributes and supporting documents.

• Suggest opportunities for enhanced content, bundling, or improved positioning. 

• Ensure MAUC and margin structures are accurately reflected in product data.

 

Platform Access & Credential Management 

• Track credentials and maintain secure, organized records. 

• Manage roles, permission, access, and troubleshooting.

• Ensure systems remain accessible and correctly configured for all internal and external users. 

• Training internal and external users on portal tools and resources.

 

Cross-Functional Collaboration 

• Collaborate with internal teams to ensure accurate product information. 

• Document internal workflows, SOPs, and content processes for team use. 

• Support internal teams by providing needed content files, data, or reports. 

• Communicate professionally with partners, vendors, and support contacts. 

 

Awareness of SKU Lifecycle 

• Track changes to product information, maintain version histories, and support rollback if necessary.

• Oversee digital traffic, comments, and reviews. 

• Other tasks as defined

Requirements

What You’ll Bring:

·       GED or equivalent

·       Related schooling in a technology-related field and/or marketing a plus

·       Excellent written and verbal communication skills. 

·       Collaborative approach that delivers strong results in group environments.

·       Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook and Word).

·       Ability to quickly adapt to new software, portals, and systems.

·       Excellent attention to detail and accuracy when working with structured data. 

·       Strong organizational skills and the ability to prioritize effectively. 

 

Preferred Skills (Nice to Have):

·       Ability to perform basic image adjustments (resizing, formatting, compressing). 

·       Familiarity with ecommerce platforms or PIM systems. 

·       Certifications in technology.