Account Recall Manager

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S.  We provide our customers single-source, cost-effective, best-in-class solutions.

Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. 

We have a great opportunity for an Account Recall Manager to join our team in Lansdale, PA. 

The Account Recall Manager is responsible for driving customer retention and ensuring continuity of service by proactively managing calibration renewal cycles within an assigned region. This role focuses on customer outreach, recall follow-up, account recovery, and identifying opportunities to expand service usage through value-driven conversations.

Acting as the primary point of contact for customers with upcoming calibration due dates, the Account Recall Manager strengthens relationships through consistent engagement, timely communication, and high-quality service coordination. The role works cross-functionally with operations, customer service, and pricing teams to ensure accuracy, responsiveness, and a seamless customer experience.

This position is an in-office, Monday–Friday role based in Lansdale, PA and is dedicated to recurring business management within the Trescal service model.

Key Responsibilities

Customer Engagement & Retention

• Develop and maintain customer relationships.

• Follow up on monthly recalls via phone and email.

• Identify at-risk accounts and collaboratively create strategies to recover/save accounts (non-KAM accounts).

Service Coordination & Quoting

• Create quotations according to client requirements.

• Collaborate with operations, customer service, and the pricing team.

• Track and document customer responses and email quotes in advance of renewal dates.

Renewal Cycle Management

• Proactively contact clients with equipment coming due for calibration.

• Oversee the renewal cycle to recover lost accounts and identify cross-sell and upsell opportunities.

Reporting & CRM Activity

• KPI reporting.

• Log all quote requests in Trescal’s Atlas database and coordinate accurately with the pricing team.

KPIs

• Respond to customer renewal RFQs within 48 hours.

• Log all quote requests in the Atlas database.

• Meet assigned monthly metrics for call and email activity.

Requirements

Qualifications & Skills

• Proven experience in account management or customer retention roles.

• Excellent verbal and written communication skills.

• Strong organizational abilities.

• Technical proficiency with CRM platforms and Microsoft 365.

• Technical aptitude; calibration knowledge a plus.

BENEFITS:

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental

• Vision

• Employee Assistance Program

• Basic Life/AD&D Insurance

• Long Term Disability Insurance

• Short-Term Disability Insurance.

Does Trescal sound like the place for you?  Then join our team! 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.