Staff Product Designer, Districts

Khan Academy is a nonprofit dedicated to providing a free, world-class education to anyone, anywhere. They are looking for a Staff Product Designer to join their Districts team, focusing on the design architecture for their Next-Gen Administrator platform while collaborating with cross-functional teams to enhance user engagement and usability.

Responsibilities:

• Leverage your product design and systems thinking skills to form and advocate for a clear Design POV for making enhancements to an existing user platform
• Create end-to-end design artifacts–including journey maps, system maps, wireframes and flows, low-high fidelity mockups, AI-scaffolded prototypes—to test hypotheses around solutions impacting clarity, reach, engagement, and product cohesion
• Partner closely with Product Management, Engineering, Content, and Partnerships to iterate on existing products and design new experiences
• In collaboration with your Senior Design Manager, UXR specialists, and partners, plan and facilitate light research sessions to advance the decision-making process
• Set a standard of operational excellence by driving the design side of projects effectively through strong project management, fast execution on design iterations, and clear communication of validated rationale
• Join the cross-functional group that maintains our design systems, propose changes and additions to our design systems, review what other designers propose and help maintain internal consistency and usability
• Build alignment across diverse teams by being able to successfully present ideas to a range of teams and stakeholders across Khan Academy
• Cultivate a growth mindset (another one of our values) by soliciting feedback on solutions from key stakeholders and learning how to partner effectively with Brand and Visual Design to ensure what you ship looks and feels like Khan Academy
• Invest in our org by mentoring, coaching and developing both your Design teammates and your cross-functional partners

Requirements:

• At least 10+ years of relevant experience on an in-house product design team
• Outstanding across information architecture and ecosystem design, interaction design, and prototyping, with strong visual design skills
• Ability to juggle ambiguous and broad problems/opportunities along with smaller well-defined projects
• Critical participant in design reviews, both in delivering feedback to teammates to strengthen their work, but also in soliciting feedback at every step of the process
• Exceptional verbal and written communication skills for technical and non-technical partners, internally and externally
• Comfortable in ambiguous situations and dynamic environments that run similar to a startup, where you regularly interact with and gather feedback from Senior Leadership
• Scrappy, have a bias toward action, and love moving fast
• Ability to build strong relationships cross-functionally and bring people into the conversation when their input and buy-in is crucial
• A lean approach to product design and regularly ask yourself: how do we learn quickly and ship regularly? What's the most concise experience we can deliver that still provides value?
• Introspective, mature, low-ego, and emotionally intelligent
• Growth mindset, willingness to learn and to teach others
• Proactively seek out the people and info you need to move work forward and unblock yourself
• High comfort level working within a strong top-down product vision led by our CEO, Sal Khan
• Able to balance the immediate tactical needs of helping deliver and ship features with scouting ahead for what's next
• Comfortable with ever-shifting priorities and ambiguous situations, like you'd experience in a startup
• Willing to roll your sleeves up and pitch in when a project goes off-script
• Excited about education and engaging learning experiences, deeply curious about how and why people learn
• Motivated by the Khan Academy mission 'to provide a free world-class education for anyone, anywhere.'
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization