Senior Project Manager, Field Service Engineering

Ciena is a global leader in high-speed connectivity, committed to a people-first approach. The Senior Project Manager will lead the Services Project Management team to ensure successful implementation of EF&I deployment projects, driving service target margins and customer satisfaction.

Responsibilities:

• Lead and manage the Services Project Management team to ensure successful implementation of EF&I (Engineering, Furnish & Installation) deployment projects within customer networks
• Drive achievement of service target margins, accurate revenue recognition, and adherence to committed schedules and deliverables, ensuring customer satisfaction in quality and service
• Collaborate with pre-sales teams to provide project management expertise for customer proposals and RFP responses
• Coordinate across internal teams (Sales, Bid Management, Service Delivery Groups, Finance) and customer project management teams to meet project deliverables and financial targets
• Develop EF&I project forecasts based on sales and manufacturing input, ensuring proper planning and addressing deviations in project schedules
• Act as the primary point of contact for all project aspects, maintaining close communication with stakeholders and reporting project status to management
• Mentor, train, and develop entry-level and less senior Deployment Project Managers, fostering team growth and process improvement initiatives

Requirements:

• Bachelor's degree in a related field with 6-8 years of relevant experience, or equivalent combination of education and experience
• Proven expertise in Optical Deployment Project Management
• PMP certification considered an asset
• Proficiency in Microsoft Word, PowerPoint, Excel, and Microsoft Project; experience with MRP/ERP systems (e.g., Oracle) is a plus
• Outstanding planning, scheduling, and coordination skills, along with superior outsourcing management ability
• Strong leadership and communication skills, with a customer-focused approach
• Advanced degree preferred
• Experience in JIT (Just In Time) concepts related to EF&I field projects
• Advanced knowledge of organizational awareness and ability to navigate formal and informal structures
• Capabilities in critical thinking, judgment, and decisiveness in complex situations
• Demonstrated ability to foster team learning and create development opportunities
• Hands-on management style with team-building expertise
• Self-motivation and ability to work effectively in cross-functional team environments