Outbound Business Development Representative (BDR)

Customer.io is a platform that helps over 8,000 companies send automated communications effectively. They are seeking an Outbound Business Development Representative to proactively identify and engage potential customers, qualify leads, and collaborate with marketing and sales teams to build a strong pipeline.

Responsibilities:

• Research and identify target accounts using various tools and resources, building a robust prospect list
• Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs
• Qualify leads based on business fit, timing, and readiness to speak with an Account Executive
• Schedule high-quality meetings between interested decision-makers and our sales team
• Maintain accurate records of prospect interactions and pipeline status in our CRM
• Collaborate with marketing to refine outreach strategies and improve lead generation processes
• Nurture relationships with prospects who are interested but not yet ready to engage fully
• Regularly update your manager and team on outreach activity and progress toward goals

Requirements:

• Located in either United Kingdom or Ireland (hard requirement)
• Strong communication skills and genuine enjoyment connecting with new people
• Resilience with rejection and the self-motivation to keep pushing toward targets
• Excellent organization and ability to manage multiple priorities with attention to detail
• Familiarity with CRM tools like Salesforce or HubSpot
• A proven track record in lead generation and outreach
• Ability to work independently in a fast-paced, target-driven environment
• 1–2 years of experience in a similar outbound sales role, ideally in SaaS or tech
• Prior outbound sales experience at a SaaS company
• Familiarity with sales methodologies and lead generation strategies