Senior Implementation Engineer - Pacific Standard Time (PST)

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. They are seeking a seasoned Implementation Engineer to lead technical onboarding for large health systems, responsible for translating Navina’s AI and data requirements into seamless EMR integrations and guiding customers through complex implementations.

Responsibilities:

• Lead end-to-end implementations for Epic and other EMR-based customers—from kickoff through go-live and interface activation
• Act as the primary technical contact for CMIOs, Epic Analysts, interface engineers, and other IT leaders
• Design and configure integrations (HL7 v2/v3, FHIR, Interconnect VPN, etc.)
• Troubleshoot complex issues during onboarding with Product and Engineering support
• Maintain project plans and provide clear status updates to stakeholders
• Build and maintain reusable templates, runbooks, and automation scripts
• Share field insights with Product, R&D, and Medical teams to inform roadmap decisions
• Support pre-sale efforts by advising Health System customers on integration feasibility, scope, and technical requirements
• Promote knowledge-sharing and best practices across Navina teams related to Health Systems integrations and Epic implementations

Requirements:

• 5+ years in technical implementation, integration engineering, or customer onboarding for healthcare SaaS, consulting, or EHR vendors
• Deep, hands-on Epic expertise — Strong understanding of Epic's architecture, integration points, and configuration workflows—including user access controls, FHIR API enablement, and SMART on FHIR/OAuth2 setup
• Advanced SQL skills
• Strong project-management abilities: create timelines, manage risks, and deliver on schedule
• Exceptional written and verbal communication—able to translate complex technical details for both C-suite and frontline analysts
• Strong executive presence and ability to represent Navina in customer steering committees and governance meetings during implementation
• Solid grasp of U.S. healthcare data standards
• Epic certification(s)
• Prior experience in a high-growth startup environment
• Experience integrating with other EHRs (eCW, Athenahealth, Veradigm, and others)
• Programming/scripting proficiency (Python, JavaScript/Node.js)