Business Development Representative

Carpet City Flooring Center is Wisconsin's largest family-owned flooring retailer, dedicated to quality and customer service. They are seeking a motivated Commercial Sales Representative to drive new business development and build long-term relationships with customers in both commercial and residential sectors.

Responsibilities:

• Proactively prospect and develop new commercial and residential accounts through calls, visits, networking, and follow-ups
• Conduct daily outreach activities to generate new business opportunities
• Maintain consistent follow-up with prospects and non-converted leads every 60 days to nurture relationships and maximize conversion potential
• Establish and maintain strong relationships with current and prospective customers to foster loyalty and repeat business
• Conduct follow-ups with existing accounts to ensure customer satisfaction and identify upcoming project opportunities
• Attend industry events and professional organization gatherings to expand the company's network and generate leads
• Serve as the primary point of contact for clients throughout the sales process and project lifecycle
• Prepare accurate estimates using take-offs, blueprints, or on-site measurements
• Coordinate with internal teams and clients during all project stages, including initial consultation, sales, installation, and follow-up
• Ensure a high level of customer satisfaction by managing expectations and delivering quality service throughout the process
• Promptly and professionally resolve customer questions or concerns
• Document all sales activities, communications, and follow-ups in the CRM system
• Provide management with regular updates on customer needs, market trends, and competitive activity to inform strategic decisions

Requirements:

• Excellent communication skills
• Excellent presentation skills
• Excellent persuasion skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Strong customer service experience
• Detail-oriented approach
• Goal-driven mindset
• Experience using Customer Relationship Management (CRM) software
• High school diploma
• Motivation
• Professionalism
• Proactive attitude towards business development
• Proactive attitude towards customer satisfaction
• Bachelor's degree