Director, Groups & Events Program Enablement

Leads the development and execution of enterprise Groups & Events experience standards and programs that enable consistent, high‑quality event delivery across brands, regions, and hotels.

 

Your day to day

• Translate Groups & Events enterprise strategy into scalable, adoptable enablement programs that materially improve how hotels sell, plan, and host meetings. 
• Define and evolve enterprise Groups & Events experience standards (event best practices, room blocks, F&B planning, meeting tech/AV experience) that drive consistency while allowing brand and regional flexibility. 
• Own the end-to-end lifecycle of non-tech Groups & Events enablement programs, from concept and design through rollout, adoption, and ongoing optimization. 
• Ensure programs are created and iterated with an owner mindset with a cost focus, which will help successfully land program in hotels.  
• Lead the commercial enablement agenda for Groups & Events nontech programs, ensuring hotels and sales teams clearly understand what to do differently and how it drives performance. 
• Design and scale training frameworks, learning journeys, and enablement materials that support global adoption and role based execution. 
• Own and evolve enterprise, multiband Groups & Events programs, including Pivotal Meetings and Meetings for Good. 
• Establish clear success measures, governance, and feedback loops to assess program effectiveness and enterprise impact. 
• Partners cross functionally with Regions, Brand, Sales, Operations, and Technology Enablement to align priorities and remove barriers to execution. 
• Lead and develop a high performing enablement team with a strong enterprise mindset, focused on outcomes, adoption, and scale. 
• Partner with QA, Brands, and Regional Ops to ensure sustained compliance and continuous improvement. 

 

What we need from you

• Bachelor’s degree required (Business, Hospitality, Marketing, Strategy, or related field) 
• Advanced degree preferred but not required 
• 8–12 years of experience in enablement, brand, guest experience, or commercial strategy roles 
• Demonstrated experience running brand‑led or guest experience programs 
• Strong experience designing and launching new enterprise programs 
• People leadership experience required 
• Experience working in global, matrixed organizations 
• Program design and lifecycle management 
• Guest experience and brand standards development 
• Strong strategic thinking with hands‑on execution capability 
• Ability to translate strategy into practical tools and frameworks 
• Strong stakeholder influence and communication skills 

 

 Location - Our hybrid work structure is an expectation of three (3) days a week in office.  This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $150,000.00 to $170,000.00. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

 

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?