Lincare is a company focused on providing healthcare solutions, and they are seeking a Customer Service Representative to communicate with customers regarding their product and service needs. The role involves answering questions, resolving issues, and supporting compliance with physician directions.
Responsibilities:
- Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
- Document calls, entering customer orders in computerized record keeping system
- Verify and update customer demographic information
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Requirements:
- Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
- Document calls, entering customer orders in computerized record keeping system
- Verify and update customer demographic information
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
- Internet Service Type: Cable or Broadband (Recommended: Fiber)
- Network Firewall on the Internet Connection (typically provided by the ISP)
- Connection Type: Wired to ISP Modem
- Latency to Florida or Tennessee Data Centers / Ping: - Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
- Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
- Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements
- Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace