Customer Service Rep - ODS

Lincare is a company focused on providing healthcare solutions, and they are seeking a Customer Service Representative to communicate with customers regarding their product and service needs. The role involves answering questions, resolving issues, and supporting compliance with physician directions.

Responsibilities:

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Requirements:

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions
• Internet Service Type: Cable or Broadband (Recommended: Fiber)
• Network Firewall on the Internet Connection (typically provided by the ISP)
• Connection Type: Wired to ISP Modem
• Latency to Florida or Tennessee Data Centers / Ping: - Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
• Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
• Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements
• Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace