Bilingual Customer Service Rep (Local-REMOTE)

Amerit Consulting is a fast-growing staffing and consulting firm that provides services to Fortune 500 companies and mid-sized organizations. They are seeking a Bilingual Customer Service Rep to respond to inbound and outbound calls, assist beneficiaries with enrollment transactions, and maintain knowledge of client programs and compliance provisions.

Responsibilities:

• Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur
• Assists beneficiaries by completing enrollment transaction request transactions, as applicable
• Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position
• Follows policies and procedures applicable to the position

Requirements:

• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, and Armenian
• One year of experience in the field or related area
• High School diploma, GED, or equivalent certification
• Computer literacy with the ability to quickly learn new software programs
• Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent
• Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Experience in a health or human services field dealing with the public in a call center environment