Project Manager, Sr

Zenith American Solutions is the largest independent Third Party Administrator in the United States, and they are seeking a Senior Project Manager to lead the implementation of new business and client conversions onto the Basys platform. This role involves overseeing complex technology projects while ensuring timely delivery, client satisfaction, and operational readiness.

Responsibilities:

• Lead full life‑cycle project management for client implementations and conversions onto the Basys platform, including planning, execution, testing, training, and go‑live
• Lead full life‑cycle project management for client implementations and conversions onto the Basys platform, including planning, execution, testing, training, transition and go‑live
• Establish and communicate project expectations, roles, and responsibilities to cross‑functional team members and resource managers
• Define and validate project scope with sponsors and stakeholders; implement effective scope controls and proactively manage change requests
• Create and enforce project governance structures, ensuring consistent methodologies, documentation, approvals, and delivery practices across all projects
• Serve as primary project leader for new client onboarding and existing client migration to Basys, ensuring smooth transition of eligibility, contributions, claims, pension, and ancillary functions
• Partner with Business SMEs (implementation managers) to translate client requirements into Basys configuration, data mapping, workflow design, and testing strategies
• Ensure readiness activities—including training, operational support model, data validation, and cutover planning—are completed and aligned to client expectations
• Oversee internal and client‑facing communications to ensure transparency, clarity, and confidence throughout the implementation lifecycle
• Conduct comprehensive risk assessments and develop actionable mitigation plans; monitor risks and issues to full resolution
• Produce clear, consistent, and executive‑ready project status updates, dashboards, and progress reports
• Ensure quality of all project deliverables, including requirements, test plans, data files, and configuration outputs
• Implement structured lessons‑learned activities to drive continuous improvement in implementation methodology and client conversion playbooks
• Manage relationships, deliverables, and performance of external vendors supporting Basys configuration, data transformation, or integration activities
• Negotiate vendor scope, timelines, and SLAs to align with project goals and ensure compliance with contract terms
• Coordinate joint work efforts between vendor teams and internal teams to minimize dependency delays
• Manage project financials, track actuals vs. budget, and provide regular cost reporting and forecasting
• Anticipate resource needs and escalate gaps to leadership to ensure timely and effective project staffing
• Mentor other project managers and Enterprise Implementation Group teammates by providing guidance on project discipline, client management, and Basys‑specific best practices
• Promote an environment of collaboration, accountability, and continuous improvement within the project team and across departments
• Drive standardization of implementation frameworks, tools, templates, and Basys configuration guidelines
• Performs other duties as assigned

Requirements:

• Bachelor's degree level in business, computer science or a related field, or equivalent experience
• 8 years' project leadership experience with proven success in large, complex IT system implementations and other IT-related projects
• Technically proficient with a broad understanding of system technology, various platforms, diverse application systems and tools, IT processes & controls and development methodologies
• A proven track record of multiple, concurrent, complex IT implementation projects and teams
• A proven track record in developing strong, skillful, effective cross-functional IT project teams with excellent customer service orientation
• Exceptional communication skills (verbal and written) with both technical and non-technical colleagues and customers
• Professional presentation skills
• In depth experience negotiating with and managing third parties
• Excellent coaching, mentoring and conflict management skills
• Skilled at working within a team-oriented, collaborative environment
• Experience with Smartsheet and Azure Dev Ops
• Project Management Professional (PMP) Certification highly preferred
• Experience in health care and claim management experience; Taft-Hartley experience a plus