Account Manager - North America - Mid-Market Segment

ElevenLabs is an AI research and product company transforming how we interact with technology. They are seeking an Account Manager to partner directly with enterprise customers, guiding them in building and deploying conversational agents while focusing on driving revenue outcomes and ensuring customer success.

Responsibilities:

• Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
• Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
• Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
• Own expansion outcomes across a defined portfolio of enterprise accounts
• Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment

Requirements:

• 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
• Proven experience driving revenue outcomes
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Experience in audio AI space