Director of Emerging Technologies & Artificial Intelligence

The College of the Holy Cross is dedicated to fostering a culture of professionalism and respect, and they are seeking a Director of Emerging Technologies & Artificial Intelligence. This role will lead the integration of AI technologies across the College, focusing on enhancing teaching, learning, and institutional operations while maintaining a commitment to ethical practices and human relationships.

Responsibilities:

• Lead the development of a comprehensive AI strategy rooted in institutional mission and values, ensuring AI initiatives enhance rather than diminish our distinctive approach to liberal arts education
• Partner with academic and administrative leaders to identify opportunities where AI can meaningfully support the work of the College, and where human judgment, relationships, and expertise should remain central
• Serve as the primary advisor to College leadership on AI capabilities, limitations, risks, and opportunities, providing balanced guidance that accounts for both potential and pitfalls
• Manage relationships with AI technology vendors and partners, evaluating solutions through the lens of mission fit, not just technical capability
• Working with our Principal AI Solutions Engineer, design, build, and deploy agentic AI systems for appropriate use cases, with emphasis on augmenting human capacity in administrative processes rather than replacing human roles in student-facing and formative contexts
• Develop agent workflows that integrate with institutional systems (SIS, LMS, ERP, CRM) through APIs, MCP servers, and custom tool integrations
• Implement robust human-in-the-loop controls, approval gates, and escalation protocols to ensure meaningful oversight of autonomous operations
• Establish monitoring, logging, and evaluation frameworks to assess agent performance, identify failure modes, and ensure alignment with institutional values
• Lead proof-of-concept projects in areas such as administrative process automation, enrollment support, and research assistance-prioritizing use cases that free staff for higher-value, relationship-centered work
• Evaluate, configure, and deploy foundation models for institutional use cases, with attention to fit, cost, privacy, and performance
• Build and maintain RAG (Retrieval-Augmented Generation) pipelines, knowledge bases, and contextual retrieval systems to ground AI outputs in institutional data
• Develop custom integrations, prompt libraries, and AI-powered applications that address specific College needs
• Ensure AI systems meet security, privacy, and compliance requirements, including FERPA and institutional data governance standards
• Develop and maintain AI governance policies addressing ethical use, academic integrity, data privacy, bias mitigation, and appropriate boundaries for autonomous systems in an educational context
• Lead inclusive change management initiatives that bring faculty, staff, and students into the conversation about AI's role at the College, honoring diverse perspectives and concerns
• Design and deliver professional development programs to build AI literacy and confidence, meeting colleagues where they are
• Conduct ongoing assessment of AI initiatives, measuring impact against both operational metrics and mission alignment