Senior Business Analyst

Old Republic Specialty Insurance Group is a leading specialty insurer that operates diverse property & casualty and title insurance companies. The Senior Business Analyst in Insurance Operations serves as a strategic partner to business and technology leaders, driving operational excellence across the insurance lifecycle and mentoring junior analysts.

Responsibilities:

• Leads end-to-end analysis and redesign of complex, cross-functional workflows; owns outcomes and recommendations
• Proactively identifies systemic inefficiencies and enterprise-level operational risks
• Delivers measurable, large-scale operational improvements
• Designs current and future-state processes and builds ROI-driven business cases aligned to strategy
• Ensures compliance with regulatory requirements and internal controls across functions
• Leads requirements workshops and translates complex needs into high-quality requirements
• Ensures alignment between objectives, systems, and constraints; influences prioritization
• Performs advanced analysis and presents insights influencing leadership decisions
• Acts as primary liaison and leads multi-department initiatives
• Establishes standards and reviews others’ work to ensure audit readiness
• Mentors junior analysts and develops templates and playbooks
• Supports enterprise transformation, M&A, and vendor evaluations
• Coordinates timelines and is accountable for outcomes
• Perform other duties as assigned by supervisor

Requirements:

• Bachelor's degree in Business, Finance, IT or equivalent related work experience
• 5 or more years of proven work experience within P&C insurance operations
• Deep understanding of underwriting, claims, policy administration, billing, and customer service workflows
• Experience mentoring or supporting junior team members
• Strong proficiency with SQL, Excel, reporting dashboards, and workflow tools
• Experience with policy admin systems, claims platforms, CRM tools, and reporting tools (e.g., Guidewire, Duck Creek, Salesforce, Power BI)
• Exceptional communication, facilitation, and presentation abilities
• Strong analytical thinking, problem‑solving, and attention to detail
• Ability to manage multiple priorities (in parallel) in a fast‑paced environment
• Demonstrated ability to influence stakeholders and drive consensus
• Ability to work independently or as part of a team with strong accountability and time management
• Ability to maintain confidentiality and perform effectively under pressure
• Proactively communicate progress, risks, and dependencies to stakeholders
• Maintain consistent availability during core business hours while supporting cross-time-zone collaboration when needed
• Demonstrate strong virtual communication skills using video conferencing, chat, and digital collaboration tools
• Ability to manage workload independently in a remote environment, ensuring timely delivery of analysis, requirements, and project deliverables
• Maintain a secure, private, and professional remote workspace that supports confidentiality and productivity
• CBAP or PBA certification is a plus
• Familiarity with Lean, Six Sigma, BPMN, or similar process improvement frameworks