Core Accounts: Controls & Regulatory Management (CRM) Manager

Citi is a leading global bank, and they are seeking a Core Accounts Controls & Regulatory Management (CRM) Manager. This role will lead the implementation of risk management oversight and change management for Global Core Accounts Transformation, ensuring adherence to policies and managing operational risks across the business.

Responsibilities:

• Overall responsibility for the Controls environment within the LMS and Core Accounts business, working in partnership with all areas in broader business organization as well as functional partners. This includes ensuring execution of Citi policies and tools such as the Operational Risk Framework
• Oversee the risk review for the core platform, right placement, product mapping via a structured assessment tool to ensure compliance with policies and procedures
• Establish New Product/Activity Due-Diligence and Change Management best practices and continuously improve each product or platform rollout
• Ensure adherence to Citi Risk Management Policy & Standards and Policies and implementation of new and revised policies
• Regular monitoring and review of operational risks and controls across Core Accounts
• Proactive Identification of process and control improvements and establish new process and controls based on emerging risks
• Work with Cluster CRM Heads and product partners to implement any enhancements needed to mitigate operational risk for Core Accounts
• Identify trends/ concerns based on reviews of potential loss events, operational losses and Risk and Controls Self-Assessment (RCSA)/ Manager Control Assessments (MCA) results, and work with Cluster CRMs and Product partners to document corrective actions
• Ensure adherence to applicable Regulatory Requirements and Mandates across all markets; Coordination/status tracking of Audits and Exams; work with Global CRM Head on all reviews and audits to ensure appropriate preparation, pre-review assessments and post-review remediation
• Support and management of expanding regulatory and execution/ implementation of other regulatory changes through diligence across the business on compliance with regulatory changes
• Coordination with Independent Compliance Risk Management (ICRM), Operational Risk Management (ORM) and other Citi entities as necessary/applicable
• Analysis and monitoring of client and segment relationships to mitigate risk
• Oversight for iCAPs (Issues and Corrective Action Plans) monitoring and management
• Management of business risk/ controls metrics and influence decisions to meet satisfactory ratings
• Change Management Process improvement, Governance and Best Practice implementation:
• Execution of comprehensive executive reporting to ensure transparency across the senior LMS and Core Accounts teams
• Work with cluster and global partners to map and document processes and utilize those maps to support the TTS business in identifying risks and incorporating appropriate controls to ensure compliance to both Citi policies/ procedures and our regulators
• Review Internal Audit results for gaps, ensure remediation and access for applicability across other areas of TTS
• Oversee third-party engagements and diligence; support third-party relationship management processes
• Oversee Attestation Management and Mandatory Absence management for LMS and Core Accounts Team