Operations Senior Analyst – Business Support - Remote

The Cigna Group is dedicated to improving health and vitality, and they are seeking an Operations Senior Analyst to support leaders by analyzing data and improving systems and processes. This role involves creating reports, tracking performance, and leading process improvement projects across multiple call center sites.

Responsibilities:

• Create and maintain reports to track performance and service levels
• Analyze data and provide clear recommendations for improvement
• Support leadership with reporting, audits, and special projects
• Audit and validate time sheets and operational data
• Support new hire onboarding and system setup
• Improve processes by identifying gaps and streamlining workflows
• Prepare and review operational and financial documents
• Monitor production targets and ensure controls are in place
• Manage projects and support program implementation
• Resolve non‑routine issues escalated from junior team members
• Work independently while partnering with senior team members as needed

Requirements:

• High School Diploma or GED required
• Experience using Workday, Excel, PowerPoint, and databases required
• Strong skills in data analysis, reporting, and systems navigation
• Experience creating reports and using data to drive decisions
• Strong organizational, time management, and attention to detail skills
• Ability to manage multiple priorities in a fast‑paced environment
• Comfortable working with changing priorities and limited direction
• Proven project management and problem‑solving skills
• Strong communication and relationship‑building skills
• 2+ years of analytical, reporting, or technical experience preferred
• Prior experience as a Lead, Coach, or Supervisor role preferred