Program Manager, College & Career Readiness

Learning Network is a growing, innovative, and customer-centric educational technology company. The Program Manager will oversee the delivery of college and career readiness programs to improve student outcomes and drive post-secondary success, while leading a team to ensure compliance with all regulations.

Responsibilities:

• Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships
• Participate in Company events, activities, and meetings with a smile and an infectious, great attitude
• Design, document, and implement our college and career readiness program, ensuring compliance with all company requirements and consistent execution
• Personally master and remain knowledgeable of college and career readiness requirements across multiple states, post-secondary planning practices, college admissions processes, and NCAA processes and eligibility requirements
• Hire, train, supervise, and develop a small team of college and career professionals, fostering a culture of accountability, growth, and student-centered service
• Establish and enforce quality standards, ensuring all students are meeting the course, assessment, and pathway objectives to comply with post-secondary requirements
• Support student post-secondary applications by submitting school-provided information, drafting letters of recommendation, and providing information to students about the application process for colleges, vocational and trade programs, military options, and direct entry into various careers all within required timelines
• Proactively communicate with students and families via phone calls, emails, texts, and webinars to provide important information and build strong, lasting relationships
• Personally engage with staff and families in escalated situations involving students, families, post-secondary institutions, and partner organizations
• Monitor progress and drive improvement in critical metrics, including but not limited to graduation rates, completion rates, post-secondary enrollment rates, school college and career readiness indicators, team member success rates, and student retention
• Create, implement, and improve standard operating procedures, workflows, process maps, tools, scripts, and training resources to drive high-quality outcomes and compliance with company standards
• All other duties as assigned

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• Minimum of three (3) years of related professional experience
• Minimum of two (2) years of experience counseling or advising high-school age students
• Minimum of two (2) years of experience leading teams in an educational setting
• Minimum of one (1) year of experience with student information systems, customer relationship management systems (Salesforce), state educational reporting systems, or a relevant combination thereof
• Strong analytical skills
• Strong experience with Mac OS, Google Workspace, and Asana preferred
• Private, distraction-free, professional remote work environment with high-speed internet
• Ability to pass required background checks