Operations Engineer, Network Solutions

GTT is a global telecommunications company providing network services and security solutions. They are seeking an Operations Engineer to provide second level technical support, ensuring operational quality and customer satisfaction across their international customer base.

Responsibilities:

• Break/fix support for customer services, across GTT’s international network
• Own incidents, resolve them swiftly and drive through to final fix, while working with customers and other internal and external teams as appropriate
• Escalation to vendor support and other internal teams, to ensure prompt and satisfactory resolution of issues
• Provide concise and relevant action plans for teams, to resolve network and customer issues efficiently
• Communication and documentation of customer and service-specific support information
• Pro-active problem management, based on technical and trend analysis, to ensure service stability. Taking preventative actions where possible
• Configuration of network & security elements and migration of services
• Ensure operational processes are followed and deliver best-in-class technical support, while maintaining a stable and resilient network

Requirements:

• Minimum 2 years of experience, within operations of a Telco, Service Provider, Managed Services Provider or other similar environment
• General knowledge of the Telecom/SP/MSP industry, standards and products – DIA & IP Transit service, MPLS, L2VPN & L3VPN solutions, Managed Security services, etc
• Good understanding of SD-WAN technologies and key products, NFV and Network Virtualization
• Good understanding and demonstrable experience with routing protocols (BGP, ISIS, OSPF, EIGRP)
• Good understanding and demonstrable experience with L2 technologies (VLANs, Q-in-Q, Trunks, VTP, Spanning-Tree Protocols, Aggregation/LACP)
• General understanding of network security technologies and experience with NGFWs (NAC, VPNs, DPI, IPS/IDS, Application control, Content filtering, etc.)
• General understanding and experience with other network & security related protocols and technologies is a benefit (FHRPs, DHCP, NAT, QoS, ACLs, SNMP, AAA, Tunneling/VPN solutions, VoIP, WLANs)
• General knowledge of Linux/Unix based tools and operations
• Good Cisco / Juniper knowledge & experience is a must
• Good knowledge & experience with other Network/Security oriented vendors is a benefit – Fortinet, Palo Alto, Checkpoint, etc
• Cisco CCNA, Juniper JNCIA, Fortinet FCA, Palo Alto PCNSA/PCCSA, or other similar training & certification, for this level of qualification, is an advantage