Client Services Business Analyst

Precisionaq is a company focused on pharmaceutical applications, and they are seeking a Client Services Business Analyst to support their AccessGenius application. The role involves overseeing projects from concept through launch, ensuring solutions meet client needs, quality standards, and regulatory requirements.

Responsibilities:

• Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements
• Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality
• Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures
• Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items
• Work closely with clients to handle any modifications to the application's deliverable process
• Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required
• Work with Client Service Manager to understand 'why' and 'how' projects are identified, initiated, executed to provide client value and facilitate your learning and career growth
• Execute final internal Application Testing prior to client verification
• Remain up to date on all active projects, including general statuses, next steps and future client needs
• Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues
• Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions

Requirements:

• Bachelor's degree in Health Care or Business
• 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency)
• Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes
• Working knowledge of pharmaceutical marketplace, brands, and data inputs
• Working knowledge of Market Access
• Project Management Software, Figma or other design software