IXOPAY is seeking a UX Design & Research Manager to enhance user experience across their platforms. This hands-on role involves leading user-centered design initiatives, conducting user research, and collaborating with cross-functional teams to create intuitive payment solutions.
Responsibilities:
- Define and evolve the UX vision for the IXOPAY platforms and interfaces
- Establish UX standards, principles, and scalable design practices
- Expert knowledge & advocate for user-centered design across product teams
- Design end-to-end user experiences for complex B2B payments, merchant, and consumer workflows. Documents user journeys, empathy maps, personas
- Produce wireframes, prototypes, and production-ready UI designs
- Partner with product managers and engineers to iterate rapidly from concept to delivery
- Maintain and evolve the product design system
- Plan and conduct qualitative and quantitative research with: enterprise customers, merchants and payment operators, prospective user personas, consumers of IXOPAY products & solutions
- Translate insights into actionable product recommendations
- Lead usability testing, discovery interviews, and workflow analysis
- Introduce and operationalize AI-assisted tools for design and research, including: accelerated prototyping, research synthesis, persona generation, insight extraction from user interviews
- Help the product organization leverage AI to improve design speed and quality
- Work closely with product management, engineering, and go-to-market teams
- Participate in product discovery and roadmap discussions
- Ensure design decisions are grounded in both user needs and product strategy
- Act as a player-coach, mentoring and influencing product teams
- Help establish scalable UX research and design processes
- Contribute to building the long-term UX organization at IXOPAY
Requirements:
- 5+ years in UX design, product design, or UX research, ideally in B2B SaaS
- Experience working on complex platforms or technical products
- Proven ability for hands-on lead of UX initiatives
- Expert proficiency in Figma and other design tools (Photoshop, Illustrator and InDesign), prototyping in HTML, JavaScript, CSS, Ajax a plus, and user research tools (e.g., Usertesting)
- Strong experience with interaction design, design systems, usability testing, research planning and synthesis
- Ability to translate complex workflows into intuitive interfaces
- Strong storytelling and communication skills
- Demonstrated experience conducting customer interviews, usability testing, workflow studies, persona/archetype development
- Ability to connect research insights directly to product decisions
- Familiarity with AI-assisted design, research, or prototyping workflows
- Curiosity and experimentation with new tools that improve design velocity and insight generation
- Experience in payments, fintech, developer platforms, or infrastructure products
- Experience building or scaling design systems
- Background working with enterprise customers and complex operational users
- Candidates in the Central and Eastern US time zones strongly preferred