UX Design & Research Manager

IXOPAY is seeking a UX Design & Research Manager to enhance user experience across their platforms. This hands-on role involves leading user-centered design initiatives, conducting user research, and collaborating with cross-functional teams to create intuitive payment solutions.

Responsibilities:

• Define and evolve the UX vision for the IXOPAY platforms and interfaces
• Establish UX standards, principles, and scalable design practices
• Expert knowledge & advocate for user-centered design across product teams
• Design end-to-end user experiences for complex B2B payments, merchant, and consumer workflows. Documents user journeys, empathy maps, personas
• Produce wireframes, prototypes, and production-ready UI designs
• Partner with product managers and engineers to iterate rapidly from concept to delivery
• Maintain and evolve the product design system
• Plan and conduct qualitative and quantitative research with: enterprise customers, merchants and payment operators, prospective user personas, consumers of IXOPAY products & solutions
• Translate insights into actionable product recommendations
• Lead usability testing, discovery interviews, and workflow analysis
• Introduce and operationalize AI-assisted tools for design and research, including: accelerated prototyping, research synthesis, persona generation, insight extraction from user interviews
• Help the product organization leverage AI to improve design speed and quality
• Work closely with product management, engineering, and go-to-market teams
• Participate in product discovery and roadmap discussions
• Ensure design decisions are grounded in both user needs and product strategy
• Act as a player-coach, mentoring and influencing product teams
• Help establish scalable UX research and design processes
• Contribute to building the long-term UX organization at IXOPAY

Requirements:

• 5+ years in UX design, product design, or UX research, ideally in B2B SaaS
• Experience working on complex platforms or technical products
• Proven ability for hands-on lead of UX initiatives
• Expert proficiency in Figma and other design tools (Photoshop, Illustrator and InDesign), prototyping in HTML, JavaScript, CSS, Ajax a plus, and user research tools (e.g., Usertesting)
• Strong experience with interaction design, design systems, usability testing, research planning and synthesis
• Ability to translate complex workflows into intuitive interfaces
• Strong storytelling and communication skills
• Demonstrated experience conducting customer interviews, usability testing, workflow studies, persona/archetype development
• Ability to connect research insights directly to product decisions
• Familiarity with AI-assisted design, research, or prototyping workflows
• Curiosity and experimentation with new tools that improve design velocity and insight generation
• Experience in payments, fintech, developer platforms, or infrastructure products
• Experience building or scaling design systems
• Background working with enterprise customers and complex operational users
• Candidates in the Central and Eastern US time zones strongly preferred