Software Upgrade Operations Field Engineer Remote

Motorola Solutions is a global community dedicated to enhancing safety through technology. The Software Upgrade Operations Field Engineer will be responsible for remotely upgrading software at customer sites, ensuring that the Call Handling customer base remains at current release levels, and collaborating with R&D to develop upgrade processes for all Call Handling products.

Responsibilities:

• Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements
• Supports system architecture and ensures its integrity
• The Upgrade Engineer handles software configuration to ensure everything works across various customer configurations
• Strong understanding, working knowledge, & previous experience with Red Hat Linux, Virtualization, HP Servers, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support
• Strong written and oral communication skills
• Strong teamwork, interpersonal communication, and problem-solving skills
• Capable of working in a fast-paced & dynamic environment
• Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management
• Ability to represent Motorola in a professional manner while on conference calls with Customers, from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO’s)
• Ability to thoroughly document all issues & provide Management escalations (internal & external)
• Ability to write, review, and follow technical documentation – including whitepapers, methods of procedures (MOP’s), alerts, and bulletins for publication to Customers
• Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels

Requirements:

• High School diploma, Bachelor's degree in IT, or Engineering required
• 4 years of experience working in a IT, or Engineering environment
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Strong understanding, working knowledge, & previous experience with Red Hat Linux, Virtualization, HP Servers, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support
• Strong written and oral communication skills
• Strong teamwork, interpersonal communication, and problem-solving skills
• Capable of working in a fast-paced & dynamic environment
• Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management
• Ability to represent Motorola in a professional manner while on conference calls with Customers, from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO's)
• Ability to thoroughly document all issues & provide Management escalations (internal & external)
• Ability to write, review, and follow technical documentation – including whitepapers, methods of procedures (MOP's), alerts, and bulletins for publication to Customers
• Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels