B2B Customer Service & Account Manager

Mitra9 Brands is one of the fastest-growing functional beverage companies in the U.S. They are seeking a B2B Customer Service & Account Manager to support and grow their inbound wholesale channel, acting as a primary point of contact for retailers and wholesale partners. The role involves managing leads, supporting account retention, and building strong relationships with wholesale customers.

Responsibilities:

• Serve as the primary point of contact for inbound B2B inquiries (emails, calls, and the wholesale form submissions)
• Track and manage leads using Asana (with potential transition to Smartsheet/CRM)
• Maintain detailed notes and organized follow-up records
• Identify potential customers through networking, inbound inquiries, and lead follow-up
• Assist in distributing wholesale leads to appropriate regional sales reps
• Ensure regional managers mark leads complete once outreach has occurred
• Promptly prepare and submit accurate client records
• Arrange meetings (virtual or phone) with potential and existing customers to present company products
• Present pricing tiers and guide customers through the wholesale order form
• Persuade customers to purchase by highlighting product benefits, brand value, and key features
• Help close inbound and warm leads via phone and email follow-up
• Practice structured follow-up with smaller chains and wholesalers to build long-term distributor traction
• Meet or exceed assigned sales and conversion goals
• Obtain deposits and follow up on balances as needed in coordination with B2B Billing
• Use the assigned Zoom phone line for professional outreach
• Build and maintain strong working relationships with new and existing wholesale customers
• Act as a retention specialist to encourage repeat business and long-term partnerships
• Follow up with customers to ensure products meet expectations
• Address customer concerns and resolve complaints promptly and professionally
• De-escalate issues while preserving the relationship and brand integrity
• Identify upsell or reorder opportunities

Requirements:

• 2+ years of experience in B2B sales support, account management, customer service, or similar role
• Strong verbal and written communication skills
• Confident phone presence and presentation skills
• Ability to persuade and close warm leads
• Skilled in de-escalating customer concerns
• Organized with strong documentation habits
• Experience using CRM or project management systems (Asana, Smartsheet, or similar)
• Goal-oriented with the ability to meet or exceed sales targets
• Self-motivated and comfortable working independently
• Preferably located in the state of Florida, however, open to other locations