Remote Healthcare Operations Business Analyst Manager, Transformation Office - Dallas, Tx

Texas Oncology is the largest community oncology provider in the country, dedicated to delivering high-quality, evidence-based cancer care. The Remote Healthcare Operations Business Analyst Manager will lead the Business Analyst team within the Transformation Office, ensuring alignment of digital health initiatives with organizational goals and supporting continuous transformation across Texas Oncology.

Responsibilities:

• Lead requirements workshops with clinicians, operations, revenue cycle, and vendors to capture business needs
• Elicit, analyze, and document requirements that support strategic priorities and measurable
• Draft and maintain Business Requirements Documents (BRDs) and related artifacts for initiatives
• Develop process maps, future-state workflows, and use cases to support solution design and
• Document workshop outcomes into visual models and structured deliverables
• Apply operational knowledge of healthcare workflows to accurately map and optimize processes
• Coordinate with vendors to ensure solutions meet documented requirements and business needs
• Validate deliverables against BRDs and maintain traceability between requirements and solutions
• Collaborate with internal stakeholders to confirm vendor solutions align with real-world workflows
• Support change management activities, communications, and development of training materials
• Assist in developing measurable outcome frameworks and KPI tracking for projects
• Maintain a centralized repository of reusable requirements, templates, and strategic artifacts
• Support the development of playbooks and frameworks for workflows, vendor alignment, KPIs, and governance
• Provide documentation, analysis, and stakeholder coordination support to the Business Architect
• Track and communicate project progress, issues, and risks to stakeholders
• Provide day to day leadership, supervision, and coaching to Business Analysts, supporting professional growth, analytic development, and domain competency
• Review and validate BA deliverables (BRDs, workflows, models, requirements, documentation) to ensure accuracy, completeness, consistency, and adherence to organizational and regulatory standards
• Champion standardization of methods, templates, and best practices across the BA function
• Act as a senior liaison to clinicians, operations, IT, and vendor leaders to ensure clarity, alignment, and effective decision‑making

Requirements:

• Bachelor's degree in Business Administration, Health Informatics, Information Systems, Healthcare Management, or a related field
• OR Associates degree and 8 years of relevant work experience
• 6-8 years as a Business Analyst in healthcare, digital health, or technology transformation, or equivalent healthcare leadership experience
• Demonstrated experience mentoring or formally leading analysts or project team members
• Proven ability in requirements gathering, process mapping, documentation, and cross-functional collaboration, vendor collaboration and solution validation
• Experience supporting change management and KPI/Outcome measurement efforts
• Familiarity with change management, training support, and KPI/outcome measurement
• Proficiency with requirements management and process mapping tools (e.g., Jira, Smartsheet, Visio, Miro)
• Strong analytical, problem-solving, and organizational skills
• Excellent written and verbal communication skills, with the ability to present complex information clearly to senior leadership
• Advanced degree (e.g., Master's in Health Administration, MBA, or similar) is a plus
• Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), PMI-PBA, Lean Six Sigma, or HIMSS) are advantageous
• Extensive understanding of healthcare operations, clinical workflows, and revenue cycle processes
• Knowledge of healthcare regulations (HIPAA, GDPR, CMS) and best practices
• Awareness of healthcare industry trends, emerging technologies, and digital transformation
• Ability to build strong partnerships with diverse stakeholders and ensure strategic alignment