Senior Product Manager, Growth Experience

Upstart is a leading AI lending marketplace dedicated to reducing the cost and complexity of borrowing for all Americans. The Senior Product Manager will focus on enhancing user engagement and retention through innovative product experiences, working collaboratively across multiple teams to drive growth and improve customer interactions with Upstart's platform.

Responsibilities:

• Define and deliver the vision for engagement across Upstart’s ecosystem, building product experiences - from the right information architecture and the right message - that keep users returning and pave the path to upsell and cross-sell
• Champion the user journey, crafting intuitive and rewarding experiences that build trust and increase lifetime value. You’ll partner with consumer research, product marketing, and data to ground your work in real-world behaviors and motivations
• Drive experimentation at scale, using rapid iteration and clear metrics to test what works. You’ll bring clarity to ambiguity by identifying levers for activation, retention, and repeat engagement, and aligning stakeholders around the most promising paths forward
• Lead with influence, collaborating across product lines and teams to stitch together a cohesive experience across our suite of offerings, ensuring engagement efforts ladder up to shared company goals
• Balance vision and execution, making strategic trade-offs across short-term optimization and long-term differentiation. You'll help shape a roadmap that prioritizes measurable impact while investing in foundational capabilities for sustained growth

Requirements:

• 5-7 years of product management experience, with a strong track record driving consumer engagement, growth, or retention, preferably with some mobile experience
• Deep fluency in product discovery and hypothesis-driven development, including A/B testing, experimentation frameworks, and success metric definition
• Exceptional collaboration skills, with a proven ability to align diverse stakeholders - from executive leaders to cross-functional partners - around a shared strategy
• A user-first mindset, with the ability to distill complex customer insights into elegant, high-utility product experiences
• Strong judgment and prioritization skills, able to identify high-leverage opportunities and navigate trade-offs with confidence and clarity
• Experience building consumer products for technology companies
• Proven track record of building and scaling multi-product ecosystems in a B2C environment
• Strong customer-centric mindset with the ability to translate customer insights into actionable product features and enhancements