Sr Customer Operations Manager

GE Aerospace is a leading company in advancing aerospace technologies. They are seeking a Senior Customer Operations Manager to partner with airline customers, implement the FLIGHT DECK operating model, and drive improvements in engine availability while strengthening customer relationships.

Responsibilities:

• Champion lean culture: Coach, drive, and lead lean behaviors, principles, and practices to build a culture of continuous improvement
• Lead improvement projects: Coach and lead process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact
• Own regional project execution: Lead and own the execution of prioritized projects across Asia Pacific, South Asia, and Greater China, influencing both customer and GE/CFM teams to deliver measurable, quantified improvements in aircraft availability
• Strengthen customer relationships: Build strong relationships with customers and support them in developing a sustainable improvement system
• Establish governance: Follow and update a repeatable governance and project management framework for customer Kaizen events and keep leadership aligned and informed through existing operating rhythms
• Collaborate with stakeholders: Work seamlessly with key stakeholders, including Safran, product line teams, and regional leaders, to deliver a differentiated customer experience by applying lean to solve the right problems

Requirements:

• Master's degree in engineering or 'STEM' Majors (Science, Technology, Engineering and Math) with minimum years of experience 15 years
• Hands-on experience with Lean Transformation, Principles & Tools, preferably in a transactional environment preferred
• Proven experience in teaching, coaching, practicing, and applying lean methods
• Demonstrated bias for action with ability to manage multiple priorities under tight deadlines
• Problem solver: analytical-minded, challenges existing processes, critical thinker
• Ability to influence without direct authority
• Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborator