Software Application Support Engineer

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business specializing in secure, scalable, and human-centered digital solutions. They are seeking a highly skilled Software Application Support Engineer to provide operational and technical support for enterprise applications that enable essential services for Veterans, clinicians, and VA staff.

Responsibilities:

• Application Support & Incident Management: Provide Tier 2 and Tier 3 technical support for enterprise applications, diagnosing and resolving application issues while ensuring minimal service disruption
• System Monitoring & Performance Management: Monitor application performance, logs, and system metrics to proactively identify issues and implement solutions that maintain high system availability and reliability
• Troubleshooting & Root Cause Analysis: Investigate application errors, performance issues, and integration failures to identify root causes and implement corrective actions
• Production Support Operations: Support production environments by managing application deployments, configuration updates, and operational maintenance activities
• Collaboration with Development Teams: Work closely with developers, architects, and DevSecOps teams to troubleshoot defects, validate fixes, and ensure smooth deployment of application updates
• Incident & Problem Management Processes: Participate in incident response activities and support problem management processes to prevent recurring issues and improve system stability
• Documentation & Knowledge Management: Maintain technical documentation including troubleshooting guides, support procedures, system configurations, and knowledge base articles
• Change & Release Support: Assist with application releases and changes, ensuring proper testing, validation, and coordination across environments
• Security & Compliance Support: Ensure application support activities align with federal security policies, operational procedures, and system compliance requirements

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of experience supporting enterprise software applications in production environments
• Experience troubleshooting application issues across web applications, APIs, and backend services
• Strong understanding of application architecture, system integrations, and database interactions
• Experience analyzing application logs, system metrics, and monitoring tools to diagnose issues
• Proficiency with SQL and relational databases
• Familiarity with Linux or Windows server environments
• Experience supporting applications in cloud or hybrid infrastructure environments
• Knowledge of incident management and service management processes
• Experience working within Agile or DevOps development environments
• Familiarity with version control systems such as Git
• Strong analytical, troubleshooting, and problem-solving skills
• U.S. Citizen or Permanent Resident (Required)