Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business specializing in secure, scalable, and human-centered digital solutions. They are seeking a highly skilled Software Application Support Engineer to provide operational and technical support for enterprise applications that enable essential services for Veterans, clinicians, and VA staff.
Responsibilities:
- Application Support & Incident Management: Provide Tier 2 and Tier 3 technical support for enterprise applications, diagnosing and resolving application issues while ensuring minimal service disruption
- System Monitoring & Performance Management: Monitor application performance, logs, and system metrics to proactively identify issues and implement solutions that maintain high system availability and reliability
- Troubleshooting & Root Cause Analysis: Investigate application errors, performance issues, and integration failures to identify root causes and implement corrective actions
- Production Support Operations: Support production environments by managing application deployments, configuration updates, and operational maintenance activities
- Collaboration with Development Teams: Work closely with developers, architects, and DevSecOps teams to troubleshoot defects, validate fixes, and ensure smooth deployment of application updates
- Incident & Problem Management Processes: Participate in incident response activities and support problem management processes to prevent recurring issues and improve system stability
- Documentation & Knowledge Management: Maintain technical documentation including troubleshooting guides, support procedures, system configurations, and knowledge base articles
- Change & Release Support: Assist with application releases and changes, ensuring proper testing, validation, and coordination across environments
- Security & Compliance Support: Ensure application support activities align with federal security policies, operational procedures, and system compliance requirements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 5+ years of experience supporting enterprise software applications in production environments
- Experience troubleshooting application issues across web applications, APIs, and backend services
- Strong understanding of application architecture, system integrations, and database interactions
- Experience analyzing application logs, system metrics, and monitoring tools to diagnose issues
- Proficiency with SQL and relational databases
- Familiarity with Linux or Windows server environments
- Experience supporting applications in cloud or hybrid infrastructure environments
- Knowledge of incident management and service management processes
- Experience working within Agile or DevOps development environments
- Familiarity with version control systems such as Git
- Strong analytical, troubleshooting, and problem-solving skills
- U.S. Citizen or Permanent Resident (Required)