Sales Development Representative

Epiq Solutions develops cutting-edge software-defined radio products and processing solutions for various domains including space. The Sales Development Representative plays a vital role in supporting the sales team within the Space Business, focusing on customer engagement and technical sales support.

Responsibilities:

• Support the Sales Team: Collaborate closely with Sales Team, leveraging technical knowledge to assist with sales team, customer queries and project updates
• Inbound: Address and manage inbound customer inquiries via phone or website
• Analyze and triage inquiries, directing them to the appropriate Sales Team Member or managing directly if within scope, while filtering out non-qualified leads (e.g., hobbyists)
• Maintain active, accurate, and timely communication with the Sales Team, ensuring the project pipeline is current
• Track and manage open pricing requests and updates, generating estimates in Salesforce as needed
• Technical Engagement: Follow up with Epiq Product and Applications teams to assure customers that product-related questions are resolved
• Follow up with sales team questions such as finding out current product lead-times and status of software and product under development
• Take full ownership of small accounts
• Outbound Engagement: Follow up with new customers after meetings, trade shows and events, ensuring that business cards collected are converted into meaningful leads
• Quotes: Track quote expiration timelines and follow-up with customers approximately one week prior to expiration to offer updated quotes if needed
• Deliveries: Ensure customer satisfaction by confirming receipt of products and addressing any post-delivery concerns
• Salesforce Management: Maintain a comprehensive and up-to-date Salesforce database to track customer communication, opportunity status, and technical requirements
• Research: Conduct in-depth research into target organizations, accounts, and key contacts upon request for potential background information and lead generation
• Other tasks as requested Coordinate logistics for customer visits, ensuring smooth arrangements for location, audio/visual needs, and hospitality

Requirements:

• Bachelor's degree in business administration, related field, or relevant experience
• Technical Acumen and genuine curiosity / interest in Space & related fields
• Problem-Solving Mindset: Ability to independently investigate inquiries and issues, ensuring thorough and timely resolution (e.g., coordinating lead times, following up on open tasks)
• Strong Interpersonal and Communication Skills: Excellent written, verbal, and presentation skills
• Understanding of DoD: Familiarity with the Department of Defense and its operational needs
• Strong Computer Skills: Adaptable with technology, able to learn quickly and master new systems
• Detail-Oriented and Organized: Strong ability to juggle multiple tasks, manage time effectively, and ensure follow-through on all responsibilities
• Demonstrable experience or a personal interest in the Space sector & related technology
• Bachelor's degree in engineering: A technical degree that reinforces the ability to understand and explain complex technology
• Experience with EMS and Wireless Technologies: Familiarity with modern wireless communications signals such as GSM, UMTS, LTE, Wi-Fi, Bluetooth, etc. is a plus
• Prior Military or Government Service: Experience in federal or military environments is a plus