Epiq Solutions develops cutting-edge software-defined radio products and processing solutions for various domains including space. The Sales Development Representative plays a vital role in supporting the sales team within the Space Business, focusing on customer engagement and technical sales support.
Responsibilities:
- Support the Sales Team: Collaborate closely with Sales Team, leveraging technical knowledge to assist with sales team, customer queries and project updates
- Inbound: Address and manage inbound customer inquiries via phone or website
- Analyze and triage inquiries, directing them to the appropriate Sales Team Member or managing directly if within scope, while filtering out non-qualified leads (e.g., hobbyists)
- Maintain active, accurate, and timely communication with the Sales Team, ensuring the project pipeline is current
- Track and manage open pricing requests and updates, generating estimates in Salesforce as needed
- Technical Engagement: Follow up with Epiq Product and Applications teams to assure customers that product-related questions are resolved
- Follow up with sales team questions such as finding out current product lead-times and status of software and product under development
- Take full ownership of small accounts
- Outbound Engagement: Follow up with new customers after meetings, trade shows and events, ensuring that business cards collected are converted into meaningful leads
- Quotes: Track quote expiration timelines and follow-up with customers approximately one week prior to expiration to offer updated quotes if needed
- Deliveries: Ensure customer satisfaction by confirming receipt of products and addressing any post-delivery concerns
- Salesforce Management: Maintain a comprehensive and up-to-date Salesforce database to track customer communication, opportunity status, and technical requirements
- Research: Conduct in-depth research into target organizations, accounts, and key contacts upon request for potential background information and lead generation
- Other tasks as requested Coordinate logistics for customer visits, ensuring smooth arrangements for location, audio/visual needs, and hospitality
Requirements:
- Bachelor's degree in business administration, related field, or relevant experience
- Technical Acumen and genuine curiosity / interest in Space & related fields
- Problem-Solving Mindset: Ability to independently investigate inquiries and issues, ensuring thorough and timely resolution (e.g., coordinating lead times, following up on open tasks)
- Strong Interpersonal and Communication Skills: Excellent written, verbal, and presentation skills
- Understanding of DoD: Familiarity with the Department of Defense and its operational needs
- Strong Computer Skills: Adaptable with technology, able to learn quickly and master new systems
- Detail-Oriented and Organized: Strong ability to juggle multiple tasks, manage time effectively, and ensure follow-through on all responsibilities
- Demonstrable experience or a personal interest in the Space sector & related technology
- Bachelor's degree in engineering: A technical degree that reinforces the ability to understand and explain complex technology
- Experience with EMS and Wireless Technologies: Familiarity with modern wireless communications signals such as GSM, UMTS, LTE, Wi-Fi, Bluetooth, etc. is a plus
- Prior Military or Government Service: Experience in federal or military environments is a plus