Sr. Project Manager - Customer Establishment

Censis is a pioneer in surgical asset management systems, dedicated to improving operational performance in the healthcare industry. The Senior Project Manager will lead a team of Implementation Project Managers, ensuring successful delivery of complex customer implementations while driving operational excellence and customer satisfaction.

Responsibilities:

• Owns and drives key implementation KPIs, including but not limited to: Implementation efficiency and revenue realization, Customer Satisfaction (CSAT), Project velocity and duration, Effort optimization and capacity utilization, On‑time delivery and backlog management
• Uses data, dashboards, and reporting to proactively identify risks, trends, and improvement opportunities
• Demonstrates strong analytical capability to define, track, and act on performance metrics
• Directly manages and develops a team of Implementation Project Managers
• Sets clear expectations for delivery standards, performance, and professional growth
• Provides ongoing coaching, mentorship, and actionable feedback to improve execution, communication, and customer outcomes
• Conducts regular 1:1 meetings, performance reviews, and development planning
• Builds a high‑performing, engaged, and accountable project management team
• Leads continuous improvement initiatives to optimize implementation processes, eliminate inefficiencies, and rework
• Establishes and enforces consistent standard work and best practices
• Partners with cross‑functional stakeholders (Product, Engineering, Support, Sales, Customer Success) to improve end‑to‑end customer establishment outcomes
• Applies structured problem‑solving and root‑cause analysis to systemic delivery challenges
• Conducts risk assessments; maintains risk registers; develops mitigation, contingency, and escalation plans
• Serves as an escalation point for customer, delivery, or team issues
• Partners closely with cross‑functional teams (Sales, Customer Success, Support, etc.) to reduce project delays and address projects on hold
• Accountable for financial forecasting and for providing clear, timely updates to leadership on the status of ongoing and completed projects
• Maintains direct accountability for successful delivery of assigned complex or high‑visibility implementations
• Ensures a consistently high‑quality implementation experience across all assigned projects
• Travel requirement of up to 20%

Requirements:

• 5–8 years of experience implementing / project managing software solutions in healthcare setting
• 2+ years of experience leading and managing project managers or delivery teams
• Demonstrated ability to use data and KPIs to drive decision‑making and operational improvements
• Exceptional presentation, communication, and stakeholder management skills
• Proven ability to lead, coach, and motivate teams
• Strong problem‑solving and analytical skills
• Well‑organized, detail‑oriented, and execution‑focused
• Self‑motivated individual with strong ownership mindset
• Proficiency with program management tools and methodologies
• Project Management certification (PMP or equivalent)
• Understanding of SPD workflows and ITS system
• Demonstrated impact using Fortive Business System / similar lean process methodologies