Censis is a pioneer in surgical asset management systems, dedicated to improving operational performance in the healthcare industry. The Senior Project Manager will lead a team of Implementation Project Managers, ensuring successful delivery of complex customer implementations while driving operational excellence and customer satisfaction.
Responsibilities:
- Owns and drives key implementation KPIs, including but not limited to: Implementation efficiency and revenue realization, Customer Satisfaction (CSAT), Project velocity and duration, Effort optimization and capacity utilization, On‑time delivery and backlog management
- Uses data, dashboards, and reporting to proactively identify risks, trends, and improvement opportunities
- Demonstrates strong analytical capability to define, track, and act on performance metrics
- Directly manages and develops a team of Implementation Project Managers
- Sets clear expectations for delivery standards, performance, and professional growth
- Provides ongoing coaching, mentorship, and actionable feedback to improve execution, communication, and customer outcomes
- Conducts regular 1:1 meetings, performance reviews, and development planning
- Builds a high‑performing, engaged, and accountable project management team
- Leads continuous improvement initiatives to optimize implementation processes, eliminate inefficiencies, and rework
- Establishes and enforces consistent standard work and best practices
- Partners with cross‑functional stakeholders (Product, Engineering, Support, Sales, Customer Success) to improve end‑to‑end customer establishment outcomes
- Applies structured problem‑solving and root‑cause analysis to systemic delivery challenges
- Conducts risk assessments; maintains risk registers; develops mitigation, contingency, and escalation plans
- Serves as an escalation point for customer, delivery, or team issues
- Partners closely with cross‑functional teams (Sales, Customer Success, Support, etc.) to reduce project delays and address projects on hold
- Accountable for financial forecasting and for providing clear, timely updates to leadership on the status of ongoing and completed projects
- Maintains direct accountability for successful delivery of assigned complex or high‑visibility implementations
- Ensures a consistently high‑quality implementation experience across all assigned projects
- Travel requirement of up to 20%
Requirements:
- 5–8 years of experience implementing / project managing software solutions in healthcare setting
- 2+ years of experience leading and managing project managers or delivery teams
- Demonstrated ability to use data and KPIs to drive decision‑making and operational improvements
- Exceptional presentation, communication, and stakeholder management skills
- Proven ability to lead, coach, and motivate teams
- Strong problem‑solving and analytical skills
- Well‑organized, detail‑oriented, and execution‑focused
- Self‑motivated individual with strong ownership mindset
- Proficiency with program management tools and methodologies
- Project Management certification (PMP or equivalent)
- Understanding of SPD workflows and ITS system
- Demonstrated impact using Fortive Business System / similar lean process methodologies