Data Protection Support Engineer

P1 Technologies is a company that provides opportunities to work with a variety of customers across different industries. They are seeking a Data Protection Support Engineer who will be responsible for operational support of client data protection environments, troubleshooting, and optimizing backup and recovery processes.

Responsibilities:

• Operational support of client data protection environments to include monitoring backups, data restoration and issue escalations
• Perform backup and recovery operations for a variety of workloads including large scale NAS, virtualized environments, and public cloud resources
• Troubleshoot and optimize backup and recovery processes
• Monitor performance, identify issues, troubleshoot, and resolve
• Understanding of service desk workflows for responding to, updating and detailing resolutions to client requests
• Technical account management ensuring data protection environments are adhering to best practices and customer satisfaction is maintained
• Lead monthly service reviews for our clients
• Communicate upgrade and rollback plans and execute upgrades
• Maintain an internal wiki with technical documentation, manuals and IT policies
• Support platform engineers and architects with client onboarding tasks
• Communicate with clients, understand their needs and build trust
• Manage data protection platforms for multi-PB NAS to efficiently protect data on prem and in the public cloud
• Configure data protection policies for VMWare, AHV, SQL, Oracle, M365, Azure and AWS
• Assist data protection architects with migration of data protection from legacy to modern platforms
• Automate metrics collection via API and create useful visualizations and dashboards that accurately detail the status of a platform

Requirements:

• Passionate about learning and capable of providing outstanding customer service
• Operational support of client data protection environments to include monitoring backups, data restoration and issue escalations
• Perform backup and recovery operations for a variety of workloads including large scale NAS, virtualized environments, and public cloud resources
• Troubleshoot and optimize backup and recovery processes
• Monitor performance, identify issues, troubleshoot, and resolve
• Understanding of service desk workflows for responding to, updating and detailing resolutions to client requests
• Technical account management ensuring data protection environments are adhering to best practices and customer satisfaction is maintained
• Lead monthly service reviews for our clients
• Communicate upgrade and rollback plans and execute upgrades
• Maintain an internal wiki with technical documentation, manuals and IT policies
• Support platform engineers and architects with client onboarding tasks
• Communicate with clients, understand their needs and build trust
• Manage data protection platforms for multi-PB NAS to efficiently protect data on prem and in the public cloud
• Configure data protection policies for VMWare, AHV, SQL, Oracle, M365, Azure and AWS
• Assist data protection architects with migration of data protection from legacy to modern platforms
• Automate metrics collection via API and create useful visualizations and dashboards that accurately detail the status of a platform
• Cohesity Data Protection (Backup/Recovery) Software (Rubrik, Commvault, Netbackup, Avamar, Keepit, N2WS etc.)
• VMware vSphere
• AWS EC2, S3, IAM, RDS, and EKSA
• Azure
• GCP
• OCI
• M365
• Entra ID
• Google WS
• Windows
• Linux
• IP networks
• Jira Service Desk
• Office Suite
• SSO/MFA configuration
• AI Tool Familiarity - Cursor, Claude Code
• Resourcefulness and problem-solving aptitude
• Excellent verbal and written communication skills
• Ability to effectively work remotely and independently
• Results orientated work ethic
• Ability to communicate technical concepts and the impact of technical issues
• Friendly and easy-going
• Teamwork oriented
• Greater Los Angeles area is preferred