Traveling Thermal Field Support Engineer-REMOTE

Vertiv is a company dedicated to empowering the people that will power the future by providing innovative solutions and services. They are seeking a Traveling Thermal Field Support Engineer to provide leadership and high-end service support for Precision Cooling Products, ensuring excellent customer relations and effective project execution.

Responsibilities:

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Perform a extensive amount of extremely difficult and challenging work related tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
• Ensure sufficient man-power on site each day to perform start-up and site testing work
• Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
• Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
• Provide first level of tech support assistance to speed up problem resolution
• Provide daily status reports to Service management and sales rep
• Render on site and phone assistance to customers
• Communicate with appropriate Technical Support/Engineering on equipment issues
• Provides Technical Support on-site or via Telephone to CE’s
• Assist contractors as required during installation and commissioning of assigned projects
• Provides OJT to CE’s on various types of equipment in the field
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Field Change Notices, and Service Tips
• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Provide accurate and timely reporting according to company guidelines
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
• Assist with scheduling by working within the guidelines
• Delegate team tasks as needed
• Maintain company property according to company policies
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer/Contractor Meetings as required
• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation processes and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
• Maintain proper and adequate level of internal communications
• Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al

Requirements:

• Minimum 10 years relevant industry/commercial experience and leadership experience
• Six years military experience in a related field plus 5 years Liebert product experience
• Must have High School Diploma or a accredited GED
• 1-2 year HVAC Diploma or Technical School Degree
• EPA 608 refrigerant license – Level 2 or Universal
• Professional interpersonal skills
• Leader interpersonal skills
• Reliable interpersonal skills
• Team Player interpersonal skills
• Must be very proficient with electrical / electronic test equipment and fundamentals
• Must be very proficient in reading and interpreting electrical line diagrams and blueprints
• Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions
• Independently perform fix/repair techniques based on knowledge
• Ability to perform proper brazing techniques
• Capable of completing tasks and return unit to full operating conditions
• In depth knowledge on Liebert Products and the ability to lead
• Capable to train and supply instructions to other CEs
• Ability to summarize and report all work related tasks performed
• Project Management skills & experience a plus
• Ability to schedule and coordinate work schedules for other associates and subcontractors
• Ability to provide technical support via telephone or in person to other associates or vendors
• Ability to instruct on the job training to other associates
• Ability to delegate work activities to associates in a work group based upon skill level
• Outstanding communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Superior organizational and planning skills
• Computer skills
• Mechanical aptitude
• Strong verbal communication
• Excellent written skills
• Able to manage stressful situations
• Excellent time management ability, capable of working without direct supervision
• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver's license
• Hour/Day on-call availability through a national paging system
• Valid U.S. passport required
• Deployable in the event of emergencies
• Must be at least 18 years old