Vertiv is a company dedicated to empowering the people that will power the future by providing innovative solutions and services. They are seeking a Traveling Thermal Field Support Engineer to provide leadership and high-end service support for Precision Cooling Products, ensuring excellent customer relations and effective project execution.
Responsibilities:
- Relies on extensive experience and judgment to plan and accomplish work related goals
- Perform a extensive amount of extremely difficult and challenging work related tasks
- Requires no direct supervision while leading and directing others
- Support start-up and commissioning activities for assigned projects
- Ensure sufficient man-power on site each day to perform start-up and site testing work
- Assist during start-up and commissioning as necessary, depending upon man-power availability and site location
- Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
- Provide first level of tech support assistance to speed up problem resolution
- Provide daily status reports to Service management and sales rep
- Render on site and phone assistance to customers
- Communicate with appropriate Technical Support/Engineering on equipment issues
- Provides Technical Support on-site or via Telephone to CE’s
- Assist contractors as required during installation and commissioning of assigned projects
- Provides OJT to CE’s on various types of equipment in the field
- Implement Field Change Notices (FCN) according to published guidelines
- Keep current on Safety Bulletins, Field Change Notices, and Service Tips
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines – “14 hours rule”
- Report all work related accidents or injuries within 24 hours to the appropriate personnel
- Provide accurate and timely reporting according to company guidelines
- Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
- Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
- Assist with scheduling by working within the guidelines
- Delegate team tasks as needed
- Maintain company property according to company policies
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer/Contractor Meetings as required
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Understand and comply with company startup/escalation processes and procedures
- In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
- Maintain proper and adequate level of internal communications
- Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al
Requirements:
- Minimum 10 years relevant industry/commercial experience and leadership experience
- Six years military experience in a related field plus 5 years Liebert product experience
- Must have High School Diploma or a accredited GED
- 1-2 year HVAC Diploma or Technical School Degree
- EPA 608 refrigerant license – Level 2 or Universal
- Professional interpersonal skills
- Leader interpersonal skills
- Reliable interpersonal skills
- Team Player interpersonal skills
- Must be very proficient with electrical / electronic test equipment and fundamentals
- Must be very proficient in reading and interpreting electrical line diagrams and blueprints
- Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions
- Independently perform fix/repair techniques based on knowledge
- Ability to perform proper brazing techniques
- Capable of completing tasks and return unit to full operating conditions
- In depth knowledge on Liebert Products and the ability to lead
- Capable to train and supply instructions to other CEs
- Ability to summarize and report all work related tasks performed
- Project Management skills & experience a plus
- Ability to schedule and coordinate work schedules for other associates and subcontractors
- Ability to provide technical support via telephone or in person to other associates or vendors
- Ability to instruct on the job training to other associates
- Ability to delegate work activities to associates in a work group based upon skill level
- Outstanding communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Superior organizational and planning skills
- Computer skills
- Mechanical aptitude
- Strong verbal communication
- Excellent written skills
- Able to manage stressful situations
- Excellent time management ability, capable of working without direct supervision
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- Valid driver's license
- Hour/Day on-call availability through a national paging system
- Valid U.S. passport required
- Deployable in the event of emergencies
- Must be at least 18 years old