Support Engineer

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for complex patients. They are seeking a Support Engineer who will act as a critical link between IT support tiers and the core Engineering team, responsible for diagnosing and resolving complex issues in clinical and patient-facing applications.

Responsibilities:

• Act as the primary point of contact for the IT organization when Level 1 and 2 support teams are unable to resolve technical issues
• Independently perform deep-dive investigations into application behavior, database logs, and code logic to identify the root cause of reported incidents
• Develop, test, and implement code-level fixes for identified bugs within our .NET and React stack
• Manage the end-to-end lifecycle of a fix, from initial verification to overseeing its deployment through the CI/CD pipeline
• Work closely with Software Engineers to perform RCAs, ensuring that critical issues are not just patched, but structurally prevented from recurring
• Maintain a knowledge base of known issues and resolutions to empower Level 1 and 2 teams
• Participate in agile ceremonies and work with Product Owners to prioritize high-impact bugs within the development backlog
• Verify that bug fixes specifically address the reported issue without introducing regressions into the clinical environment

Requirements:

• Bachelor's degree in information technology, Computer Science, Engineering, or equivalent work experience
• Minimum of three (3) years of experience, including a minimum of two (2) years of experience in React (or similar frontend technologies) and a minimum of one (1) year of experience in .NET Core/C#, along with exposure to Azure (Azure Functions, App Services) and messaging-based solutions
• Advanced debugging and critical thinking skills, as well as skills conducting root cause analysis
• Demonstrated interpersonal skills with the ability to translate complex technical issues into understandable terms for non-technical stakeholders
• Experience with the healthcare industry and familiarity with HL7 or FHIR preferred