Program Manager - Data Collection

Centific is a company focused on data collection projects, and they are seeking a Program Manager to oversee multiple projects while acting as a liaison between clients and project managers. The role involves ensuring project success through effective client relations, team coordination, and process improvement.

Responsibilities:

• Oversees multiple data collection projects locally and globally
• Works with clients and horizontal functions (recruitment, HR, finance, IT) to ensure program success
• Sets methods of daily production reporting
• Reviews important data
• Responsible for compiling timekeeping records for management level, approval, and submission
• Approves time-off requests
• Helps to drive Lean implementation amongst team members
• Monitors budget spending for projects
• Approves equipment requests and spending
• Conducts interviews for PM and SPM level positions
• Decides on hiring
• Meets with clients for updates on ongoing projects
• Addresses project issues on a financial level
• Work with PMs and SPMs to ensure appropriate coverage of all duties within the appropriate process flow
• Initiate changes/updates to the process in a timely manner and ensure they are passed down and implemented by other team members
• Collect and initiate process improvements, eliminating areas of waste to enhance process flow and promote efficiency while passing these on to below team members
• Review End of Day (EOD) reporting pertaining to process flow on assigned projects
• Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the Program Manager
• Additional duties as required

Requirements:

• 5+ years experience in project and resource management
• Fluency in English (written and spoken)
• Experience with using Mac OS
• Experience managing and strengthening client relationships, serving as the primary point of contact to ensure clear communication, alignment on data requirements, and successful delivery of project outcomes
• Problem-solver, track record of being able to provide clear suggestions/feedback, and effectively communicate critical information and triage technical issues
• Ability to understand/give directions and perform time bound tasks accurately and efficiently
• Detail-oriented problem-solving mindset
• Organized and focused enough to work independently as a role player within a team environment
• Contribute innovative ideas regarding process, workflow and automation to maximize efficiency and scalability
• Previous Data Collection experience
• Risk and issue management – identifying data‑quality, privacy, or operational risks early and driving mitigation
• Client facing relationship building and coordination – previous experience working in a client/vendor relationship building
• Requirements gathering – translating model or research needs into clear data‑collection specifications
• Process design and optimization – building repeatable workflows for data sourcing, labeling, and QA