Centific is a company focused on data collection projects, and they are seeking a Program Manager to oversee multiple projects while acting as a liaison between clients and project managers. The role involves ensuring project success through effective client relations, team coordination, and process improvement.
Responsibilities:
- Oversees multiple data collection projects locally and globally
- Works with clients and horizontal functions (recruitment, HR, finance, IT) to ensure program success
- Sets methods of daily production reporting
- Reviews important data
- Responsible for compiling timekeeping records for management level, approval, and submission
- Approves time-off requests
- Helps to drive Lean implementation amongst team members
- Monitors budget spending for projects
- Approves equipment requests and spending
- Conducts interviews for PM and SPM level positions
- Decides on hiring
- Meets with clients for updates on ongoing projects
- Addresses project issues on a financial level
- Work with PMs and SPMs to ensure appropriate coverage of all duties within the appropriate process flow
- Initiate changes/updates to the process in a timely manner and ensure they are passed down and implemented by other team members
- Collect and initiate process improvements, eliminating areas of waste to enhance process flow and promote efficiency while passing these on to below team members
- Review End of Day (EOD) reporting pertaining to process flow on assigned projects
- Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the Program Manager
- Additional duties as required
Requirements:
- 5+ years experience in project and resource management
- Fluency in English (written and spoken)
- Experience with using Mac OS
- Experience managing and strengthening client relationships, serving as the primary point of contact to ensure clear communication, alignment on data requirements, and successful delivery of project outcomes
- Problem-solver, track record of being able to provide clear suggestions/feedback, and effectively communicate critical information and triage technical issues
- Ability to understand/give directions and perform time bound tasks accurately and efficiently
- Detail-oriented problem-solving mindset
- Organized and focused enough to work independently as a role player within a team environment
- Contribute innovative ideas regarding process, workflow and automation to maximize efficiency and scalability
- Previous Data Collection experience
- Risk and issue management – identifying data‑quality, privacy, or operational risks early and driving mitigation
- Client facing relationship building and coordination – previous experience working in a client/vendor relationship building
- Requirements gathering – translating model or research needs into clear data‑collection specifications
- Process design and optimization – building repeatable workflows for data sourcing, labeling, and QA