Business Optimization Analyst

Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. The Business Optimization Analyst provides administrative, analytical, and technical business support for assigned operational initiatives, focusing on maintaining operational reporting and identifying opportunities for improvement.

Responsibilities:

• Maintain and support recurring operational reporting, including scheduled data refreshes, validation checks, variance analysis, and timely distribution to stakeholders on defined cadences
• Perform ongoing data quality checks, reconciliation, and issue resolution to ensure accuracy, consistency, and reliability of operational reports; investigate and clearly articulate drivers of variance, anomalies, and trends in operational data
• Evaluate current and future business needs regarding automation, technology and improved business processes
• Assist in designing business and technical requirements to support new business functions, improve internal processes, and satisfy external customer requests, including changes or enhancements to existing programs
• Collect requirements of proposed application systems or business mandates, evaluate and recommend applicable solutions; and support the design of data structures and procedures to meet the defined requirements
• Collaborate with Information Technology and Operational partners to create and test specifications, support implementation activities, and assist with end-user training
• Conduct complex systems and process analyses to identify gaps, optimize performance, and ensure alignment with organizational goals
• Perform exploratory and operational data analyses and effectively communicate findings to both technical and non-technical audiences
• Support assigned initiatives by developing and executing work plans, reporting, and deliverables to inform decisions and execution
• Perform other duties as assigned

Requirements:

• Equivalent combination of education and experience will be considered in lieu of a bachelors
• Experience supporting recurring operational reporting, data validation, or business analysis activities
• Experience using Excel and query based tools (e.g., SQL or Access) to support reporting, analysis, or process improvement in an operational environment preferred