Dice is the leading career destination for tech experts, and they are seeking a Senior Business Analyst for the Mississippi Department of Child Protective Services. The role involves supporting a proof-of-concept demonstration using natural language processing and machine learning methods to enhance the intake process, while collaborating with stakeholders and technical teams to optimize workflows and develop new tools.
Responsibilities:
- Ensure the Objectives of the Project are Satisfied
- Lead Exploratory Interviews, Discovery Sessions, and Workshops
- Work with technical team members to capture the technical implications of the shortcomings
- Contribute to the Development of a New Intake Process
- Engage State at All Levels
- Ensure Transparency and Communications
- Coordinate Conference Room Demonstrations
- Roadmap
- Final Report
- Lead the Agile Development Process
Requirements:
- Bachelor's or Master's degree in business administration, finance, or a related field
- Minimum ten (10) years of experience in a business analyst role for either state, local, or corporate clients
- Proven expertise delivering CCWIS solutions, including but not limited to, intake processes, call center operations processes, and case actioning
- Working experience on design, configuration, and delivery of at least (2) COTS CCWIS systems, including systems by RedMane Technology
- An understanding of how to advance a strategy and devise tactics to achieve incremental goals
- Knowledge of developmental projects related to algorithm design, implementation, and testing is a plus
- Skilled at conducting workshops, interviews, and discovery sessions
- Can map workflows, analyze business outcomes, and devise improvements that minimize labor and cost, while improving outcomes using technological tools envisioned in the POC
- Successful collaboration with technical team members
- A successful history of using Agile methods to manage complex developments
- Strong written and verbal communication skills
- A history of quantifying the value of business outcomes based on measured data
- Experience identifying key stakeholders, at all levels, and winning their support
- Prior success in understanding high-level requirements and converting requirements into day-to-day action
- Skill in managing budgets, scope, project risk, and delivering results
- Can create clear documentation