Director of Product Design, Revenue Cycle Management

SimplePractice is dedicated to improving access to quality care for health and wellness clinicians through their comprehensive software solutions. They are seeking a Director of Product Design to lead the UX vision for their Revenue Cycle Management group, focusing on enhancing the payment processes for clinicians and ensuring a seamless user experience. The role involves scaling the design organization, advocating for high-quality design, and collaborating with product and engineering teams to drive design excellence.

Responsibilities:

• Define and scale the RCM design organization, including structure, staffing plans, rituals, and quality standards
• Guide senior cross-functional peers through high-stakes tradeoffs, ensuring clarity, alignment, and timely execution
• Drive adoption of robust design processes (system governance, UX metrics, peer reviews) to scale craft excellence
• Advocate for high-quality design at the exec table and in quarterly strategy forums
• Lead UX vision, execution, and team development across the RCM domain
• Drive high-quality design across billing, claims, payments, and eligibility flows
• Partner with product and engineering leadership to shape strategy and delivery plans
• Ensure design excellence across both clinician-facing tools and internal RevOps workflows
• Champion accessibility, data transparency, and inclusive design in all financial experiences
• Identify opportunities to automate or simplify high-friction user tasks
• Guide designers working in highly regulated, infrastructure-heavy systems
• Represent the design org in executive reviews and cross-functional forums

Requirements:

• 10+ years in product design, including 5+ at director or senior director level within large-scale, high-complexity domains
• Demonstrated success leading design for finance or regulated SaaS platforms
• Ability to partner with Product and Engineering on AI-informed UX strategy and system design
• Deep expertise in org design and buildout, delivering hiring plans, team structures, leadership development
• Proven success scaling design systems, governance models, and quality standards across complex platforms
• Strong executive presence: comfortable presenting to VP+ audiences, including Commercial, Legal, and Engineering leadership
• Excellent cross-functional communicator, especially with Legal, Compliance, and RevOps
• Strong people leader with a track record of mentoring senior ICs and growing resilient design teams
• Experience with Figma, FigJam, and Miro; comfortable in Jira, Notion, and dashboards
• Familiarity with prompt engineering or LLM-powered tools is a plus, especially in the context of automation, eligibility, or financial workflow UX
• Prior experience with billing, claims, or payment tools is a strong plus