Enterprise Product Manager

Accurate Background is a trusted provider of employment background screening and workforce monitoring services, and they are seeking an Enterprise Product Manager to lead a multi-product portfolio. This role will involve driving improvements to the Candidate and Client experiences, establishing a clear vision, and collaborating across various teams to enhance operational efficiency.

Responsibilities:

• Define and communicate a clear multi-year vision for the Candidate and Client experiences aligned with company strategy and business outcomes
• Drive improvements to Candidate and Client experience gaps focusing on quality, workflow adoption, and self-serve experiences
• Define and build AI driven experiences across Candidate and Client portals
• Partner with Sales and Account Management to ensure enterprise customer needs and expansion drivers are reflected in strategy and execution
• Partner deeply with Customer Support and Operations to improve resolution paths and eliminate preventable customer contact drivers
• Establish a culture of hypothesis-driven discovery and experimentation, using quantitative and qualitative insights to prioritize
• Define success metrics, instrumentation, and reporting for key journeys and initiatives; continuously learn and iterate from results
• Ensure product delivery is predictable, measurable, and aligned to clear outcomes; raise execution standards across pods through strong product operating rhythms
• Lead and develop Product Owners strengthening discovery, roadmap planning, customer empathy, and execution rigor

Requirements:

• 8-10 years of Product Management experience with increasing scope and complexity
• Demonstrated experience leading multi-product and/or multi-pod portfolios
• Proven people leadership experience managing PMs and/or POs, including coaching and performance development
• Strong track record of owning end-to-end customer experiences, including portal/dashboard-heavy products
• Deep product craft in customer discovery, journey mapping, prioritization, roadmap development, and delivery management
• Strong data fluency
• Ability to define metrics, interpret funnel performance, and drive outcomes through experimentation and iteration
• Exceptional cross-functional leadership skills, including stakeholder alignment, executive communication, and decision facilitation
• High customer empathy and a systems thinking approach to complex workflows and dependencies
• Experience working in a compliance-heavy, regulated industry (e.g.: background)
• Experience building or modernizing enterprise self-serve portals that drive adoption and reduce operational load
• Experience partnering closely with Compliance/Legal on product requirements, risk mitigation and policy driven constraints