Sales - Business Process Architect

Convene, Inc. is a Tampa based, award-winning technology services organization, and they are seeking a Business Process Architect with a Sales focus to design, document, and govern end-to-end Sales and Marketing business processes. This role involves owning the Sales swimlane in the enterprise process architecture and ensuring clear definitions and documentation of handoffs with cross-functional departments.

Responsibilities:

• Own the design, documentation, and ongoing maintenance of Sales and Marketing business process models (L1-L3) using BPMN standards, including swimlane diagrams, SIPOCs, and process narratives
• Capture current-state and future-state process flows, business rules, and decision logic across the Sales and Marketing lifecycle — including lead management, opportunity management, quoting/CPQ, pipeline forecasting, account management, and handoffs to post-sale operations
• Develop and maintain process models, root cause and opportunity analysis, SOPs, and supporting reference materials aligned to the enterprise process taxonomy and hierarchy
• Facilitate process design workshops and discovery sessions with Sales Leadership, Sales Operations, and Marketing to elicit and validate business requirements and future-state intent
• Collaborate with Line of Business (LOB) BPAs to ensure that LOB-specific Sales requirements and cross-unit handoffs are accurately reflected in the enterprise Sales process design
• Partner with Business Analysts (Client), Product Owners (POs), Solution Architects (SAs), Learning & Development (L&D), and Change Management to ensure process design is translated accurately into requirements, system configuration, training, and adoption
• Validate that training and change management materials accurately reflect approved future-state process design before rollout
• Identify process gaps, inefficiencies, and improvement opportunities across the Sales and Marketing lifecycle
• Apply process improvement methodologies (Lean, Six Sigma, or similar) to drive measurable business outcomes
• Maintain process model governance standards in alignment with the PI team's BPMN conventions and enterprise process hierarchy
• Provide process-level input to technology initiatives, system enhancements, and business change programs — including CRM and CPQ implementations — as they affect the Sales and Marketing domain

Requirements:

• 5+ years of experience in a Business Process Architect, Senior Business Analyst, or equivalent role with direct ownership of process design and documentation
• Strong working knowledge of core Sales and Marketing processes, including lead management, opportunity lifecycle, pipeline management, forecasting, quoting/CPQ, and account management
• Demonstrated experience developing BPMN-standard process models at L1-L3, including swimlane diagrams and business rule documentation
• Experience with CRM systems
• Proficiency in process modeling and documentation tools
• Strong facilitation, stakeholder engagement, and communication skills with the ability to drive alignment across business and technical teams
• Background in process improvement methodologies (Lean, Six Sigma, Kaizen, or similar)
• Familiarity with CPQ systems and the quoting-to-contract process
• Experience with ERP systems (e.g., D365, NetSuite, SAP) and process automation tools is a plus
• Experience with ADO (Azure DevOps) for backlog management and requirements traceability