IT Field Engineer (in office and remote)

Thriveon is Minnesota’s leading IT Success provider, locally owned and operated since its founding in 2002. The IT Field Engineer is responsible for implementing new technology to meet clients' business objectives, maintaining strong technical relationships, and ensuring projects are completed on time and within budget.

Responsibilities:

• Serve as the technical expert for assigned clients by maintaining strong technical relationships, ensuring documentation and environments align with Thriveon best practices
• Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope
• Respond to client change requests on a first in first out / priority basis. All requests responded to same day
• Understand the change, client business impact and client documentation resolving within 60 minutes to client satisfaction and root cause 95+% of the time
• Update ticketing system with troubleshooting/resolution notes and documentation portal with changes
• Implement alignment initiatives as directed by the CIO
• Maintain existing Thriveon standardization and provide input to standardization team to prevent issues
• Maintain up-to-date Time Entries and Expenses for billing purposes, accounting for a 40-hour week
• Participate in daily huddles and weekly meetings, on call rotation, and occasional on sites
• Complete 1 hour of continuing education per week to improve job skills
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious

Requirements:

• Minimum of 3 years' experience within relevant IT field
• Experience with Microsoft servers, Office 365, Azure and VMware environments
• Experience with server and network infrastructure
• Experience with PowerShell scripting
• Knowledge of small to mid-size business IT systems
• Detailed oriented with strong documentation skills
• Effectively communicate in a non-technical way to clients
• Bachelor's degree in computer science, information sciences, or related field preferred